Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sam Turner

Roseville

Summary

Customer-focused professional with eight years of experience in food service, demonstrating a strong commitment to delivering exceptional service. Currently pursuing a bachelor’s degree in English at Arizona State University, maintaining a GPA of 3.93. Proven skills in communication and problem-solving enhance the ability to foster positive customer relationships and drive satisfaction. Aiming to leverage this background in a dynamic role that values customer engagement and quality service.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
Rocklin
12.2020 - Current
  • Supervised a team of three to nine partners during daily shifts, ensuring efficient operation and customer satisfaction.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Identified needs of customers promptly and efficiently.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Collaborated with management to set performance goals and evaluate progress.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Monitored and maintained equipment to ensure operational efficiency.

Assistant Manager

Sonic DriveIn
Franklin
05.2016 - 10.2020
  • Recruited and trained new employees to meet job requirements.
  • Implemented quality control measures to uphold company standards.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Ensured compliance with safety regulations and company policies.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Education

Master of Arts - English

Arizona State University
Tempe, AZ
05-2026

Bachelor of Arts - English

Arizona State University
Tempe, AZ
05-2025

Skills

  • Training and mentoring
  • Clear communication
  • Reading comprehension
  • Staff management
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Cash handling expertise
  • Creative writing
  • Content editing
  • Multi-tasking and prioritization

Accomplishments

  • Awarded Partner of the Quarter on three occasion
  • College of Arts and Science's Dean's List

Timeline

Shift Supervisor

Starbucks
12.2020 - Current

Assistant Manager

Sonic DriveIn
05.2016 - 10.2020

Master of Arts - English

Arizona State University

Bachelor of Arts - English

Arizona State University
Sam Turner