Sam Turner
Roseville
Summary
Customer-focused professional with eight years of experience in food service, demonstrating a strong commitment to delivering exceptional service. Currently pursuing a bachelor’s degree in English at Arizona State University, maintaining a GPA of 3.93. Proven skills in communication and problem-solving enhance the ability to foster positive customer relationships and drive satisfaction. Aiming to leverage this background in a dynamic role that values customer engagement and quality service.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Rocklin
12.2020 - Current
- Supervised a team of three to nine partners during daily shifts, ensuring efficient operation and customer satisfaction.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Evaluated employee performance, delivering individualized feedback and praise.
- Identified needs of customers promptly and efficiently.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Collaborated with management to set performance goals and evaluate progress.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored and maintained equipment to ensure operational efficiency.
Assistant Manager
Sonic DriveIn
Franklin
05.2016 - 10.2020
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Master of Arts - English
Arizona State University
Tempe, AZ05-2026
Bachelor of Arts - English
Arizona State University
Tempe, AZ05-2025
Skills
- Training and mentoring
- Clear communication
- Reading comprehension
- Staff management
- Inventory control and record keeping
- Conflict resolution techniques
- Cash handling expertise
- Creative writing
- Content editing
- Multi-tasking and prioritization
Accomplishments
- Awarded Partner of the Quarter on three occasion
- College of Arts and Science's Dean's List
Timeline
Shift Supervisor
Starbucks
12.2020 - Current
Assistant Manager
Sonic DriveIn
05.2016 - 10.2020
Master of Arts - English
Arizona State University
Bachelor of Arts - English
Arizona State University