Sam Tomen
Chatham,ON
Summary
Organized and dependable customer service representative able to manage multiple priorities with a positive and kind attitude. Motivated to excel at customer service with quality, accuracy, and speed understanding the specific needs of the customer.
Overview
8
8
years of professional experience
Work History
Maintenance and Construction Electrician
O'Connor Electric
03.2021 - 07.2023
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Installed new equipment and modified existing equipment.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
Maintenance Worker
Sun Parlor Homes
03.2020 - 03.2021
- Followed safety precautions to avoid personal injury and provide safe work and living environment for employees and residents.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Residential Advisor
Keele University
08.2018 - 06.2019
- Enforced rules and regulations to maintain order and safety in residence hall.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
- Planned and organized social and educational activities to promote community building and personal development among students.
- Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
Physical Therapy Assistant
Woodall Physiotherapy Clinic
08.2016 - 08.2018
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Assessed treatment plans and made adjustments for maximum benefits.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
Rehabilitation Assistant
Windsor Regional Hospital - Ouellette Campus
03.2017 - 09.2017
- Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
Recreational Therapist
Victoria Order Of Nurses
10.2016 - 03.2017
- Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.
- Instructed patients in activities and techniques such as dance, music or art designed to meet specific physical or psychological needs.
- Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions.
Customer Service Representative
Minacs North America
05.2015 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
College Diploma - Occupational And Physical Therapist Assistant
St. Clair College of Applied Arts And Technology
Windsor, ON05.2016
Skills
- Documentation
- Customer Consulting
- Spreadsheets
- Call Center Operations
- Managing Multiple Tasks
- Active Listening
- Cultural Awareness
- Problem-Solving Ability
Timeline
Maintenance and Construction Electrician
O'Connor Electric
03.2021 - 07.2023
Maintenance Worker
Sun Parlor Homes
03.2020 - 03.2021
Residential Advisor
Keele University
08.2018 - 06.2019
Rehabilitation Assistant
Windsor Regional Hospital - Ouellette Campus
03.2017 - 09.2017
Recreational Therapist
Victoria Order Of Nurses
10.2016 - 03.2017
Physical Therapy Assistant
Woodall Physiotherapy Clinic
08.2016 - 08.2018
Customer Service Representative
Minacs North America
05.2015 - 08.2016
College Diploma - Occupational And Physical Therapist Assistant
St. Clair College of Applied Arts And Technology
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