SAM SHEHAIBER
Toronto,Canada
Summary
Results-oriented Multi-Unit Operations General Manager with extensive experience at ZB Hospitality Group, recognized for enhancing customer experiences and optimizing operational efficiency. Proven expertise in high-end event planning, leadership, and budgeting, leading to notable improvements in employee satisfaction and productivity through innovative training initiatives. Skilled in strategic planning, team leadership, and operational management, driving business growth through effective communication and problem-solving. Committed to fostering a collaborative team environment that prioritizes customer satisfaction while delivering exceptional results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Multi-Unit Operations General Manager Banquets & Catering Facilities
ZB HOSPITALITY GROUP
Toronto, Canada
05.2018 - 02.2019
- Company Overview: http://www.yorkmillsgallery.com
- Responsible day-to-day operations and long-term strategic planning of 2 locations including one of the most versatile meeting facilities in town
- That includes maintenance, housekeeping, and staffing
- Physical Plant Maintenance
- Budgeting, costing and maintaining proper inventory levels
- High-end/Luxury Event Planning & Execution
- Built relationships & prospect future sales
- Responsible for improving customer and employee relations, also responsible for streamlining the operations to increase productivity and organization
- Responsible for the service improvement team where we developed new training tools for supervisors & servers to increase customer satisfaction
- Directed daily operations in areas of customer relations, food and labor costs, safety, sanitation, and training of staff
- Managed staff and ensure adequate resources were scheduled for each event
- Acquired a strong knowledge of banquet and restaurant management, such as supervision, discipline, scheduling, training, accounting, and marketing
- Maintained communication network among managers, consultants, staff, servers, bartenders, and security staff to ensure successful & memorable events
- Http://www.yorkmillsgallery.com
Operations General Manager
DYNAMIC HOSPITALITY GROUP
Toronto, Canada
06.2011 - 09.2012
- Company Overview: http://www.dynamichospitality.com
- Managed day-to-day operations of a 4 hall event spaces/building, Patio & Restaurant
- Managed all maintenance and facilities personnel and needs
- Oversee the success of executing events
- Hired, trained, and improved team/staff performance
- Created and implemented standards
- High-end/Luxury Event Planning & Execution
- Maintained communication network among event managers, consultants, catering staff, servers, bartenders, and security staff to ensure successful & memorable events
- Http://www.dynamichospitality.com
Food & Beverage Supervisor
DONALDA GOLF CLUB
Toronto, Canada
06.2011 - 09.2012
- Managed the Patio, Sports Lounge and Family Dining Room in this prestige Golf Club
- Ensured members satisfaction to its highest with pleasurable dining experience to them, family and their guests
Banquet Manager
AJAX CONVENTION CENTRE
Ajax, Canada
08.2009 - 12.2010
- Company Overview: http://www.ajaxconventioncentre.ca
- Managed 9000+ Sq.ft
- Of banquet and meeting spaces
- Hired, trained and mentored 30+ staff
- Budgeting, Financial and inventory follow up
- Ordering linen, liquor & Beer
- Delegated tasks to supervisors and staff
- Liaison between clients and the center
- Ensuring the execution of functions as per the Banquet Event Order as well as last minutes' revision as per clients'
- Setting up functions/room as per clients wants and needs
- Served and cleared in coordination with kitchen production as well as the event's agenda
- Http://www.ajaxconventioncentre.ca
Food & Beverage & Banquet Manager
COPPINWOOD GOLF CLUB
Uxbridge, Canada
04.2007 - 11.2008
- Company Overview: http://www.coppinwood.com
- Although my title was an Assistant F&B Manager, however, I had the leading role as a Full Food & Beverage Manager
- Managed the daily operation for the Upscale Dining Room, Members Lounge, Member's Events, Tournaments, Banquets and Beverage Cart on course
- Also, I was involved in the accounting side of the operation (budgeting, forecasting a financial reports), the kitchen side (menu design, menu items, food cost, ordering and inventory), beverages inventory, staff recruiting and training (include evaluation & termination)
- Http://www.coppinwood.com
Clubhouse Manager, Interim
LADIES GOLF CLUB OF TORONTO
Toronto, Canada
05.2007 - 11.2007
- Company Overview: http://www.ladiesgolfclub.com
- Clubhouse Managing for this unique Private Club
- Duties: Ensure the Club is up to Standards, Top Service, Train & Mentor Staff & Supervisors for both FOH & BOH
- Ensure all purchases are in correct order, Storage & Track of Inventory
- Arranged all Club Events, Banquets, Catering Weddings, Special Occasions & the Marketing of the Club
- As well as the Financial aspects of the Clubhouse
- Http://www.ladiesgolfclub.com
Assistant (Clubhouse/F&B) Manager
THE TORONTO BOARD OF TRADE GOLF CLUB - THE COUNTRY CLUB - CLUBLINK CORP
Woodbridge, Canada
11.2002 - 05.2004
- Company Overview: http://www.clublink.com
- All day Assistant Clubhouse and F&B Manager for one of Canada's largest Golf Club with 12000+ members
- In charge/Priorities are: Budget, Cost Control & Financial analysis, Catering/Banquet functions, Fine Dining, Lounge, Restaurant, concessions, Beverage Carts, Member's Bar & events
- Maintain Standards and Quality of Service in top shape, organize club functions, staff scheduling, training and issues, Health & Safety, while maintaining a professional and courteous rapport with members, guests, fellow employees, suppliers and management
- Http://www.clublink.com
F&B Outlets Manager/ Assistant F&B Manager
THE BOULEVARD CLUB
Toronto, Canada
11.2002 - 05.2004
- Company Overview: http://www.boulevardclub.com
- All day Manager for this exclusive club
- Managing all members' F&B Outlets as well as the Patio
- Maintained and exceeded member's expectation by leading staff for better and professional service
- Joined with Executive Chef to create and promote different and exciting menu, as well as different bar promotions and events
- Http://www.boulevardclub.com
Education
Hospitality and Tourism Management -
Ryerson University
Toronto, Canada01.2002
Hospitality and Tourism Administration -
Centennial College
Toronto, Canada01.1999
Skills
- Effective leader
- Employee scheduling
- Organizational restructure and change
- Motivation
- Leadership and team building
- Deadline oriented
- Staff training/development
- Customer experiences
- Contract negotiations
- Sales
- Advertising and marketing
- Budgeting and cost control strategies
Awards
- 1996, Canadian Society of Club Managers Scholarship
- 1998, Canadian Society of Club Managers Scholarship
Specialprofessionaltrainingskills
- Analytical & progressive thinker
- Hands-on & lead by example approach
- Motivator, team builder, very customer service oriented and goal achiever
- Problem solver with think-out-of-the-box vision
- 'If there is a well there is a way' motto
- Very good in using computer
Corecompetencies
Scope of responsibility is diverse and includes planning, expense control, recruitment, staffing, scheduling, procurement, inventory control, menu planning/pricing, facilities management, and customer service/guest relations. Direct and decisive with 'hands-on' management style. Result: Contributed to solid cost reductions and revenue/profit growth., Manage ongoing relationships with key customer accounts. As on-site liaison to client management, coordinate the planning, development and delivery of customized service programs. Advise regarding customer contract negotiations and the allocation of personnel and resources. Result: Recognized throughout career for outstanding customer service and relationship management skills., Direct staffs of up to 100 responsible for food preparation and service delivery. Plan staff schedules to ensure adequate manpower coverage, coordinate employee training, and design/implement incentives and other motivational programs to enhance customer service competencies. Result: Consistently improved and strengthened customer relations/retention.
Affiliations
- Avid squash player
- Enjoy playing guitar
- Wine tasting
- Try different cuisines
Certification
- Smartserve 2024
Languages
Arabic
Professional
References
References available upon request.
Timeline
Multi-Unit Operations General Manager Banquets & Catering Facilities
ZB HOSPITALITY GROUP
05.2018 - 02.2019
Operations General Manager
DYNAMIC HOSPITALITY GROUP
06.2011 - 09.2012
Food & Beverage Supervisor
DONALDA GOLF CLUB
06.2011 - 09.2012
Banquet Manager
AJAX CONVENTION CENTRE
08.2009 - 12.2010
Clubhouse Manager, Interim
LADIES GOLF CLUB OF TORONTO
05.2007 - 11.2007
Food & Beverage & Banquet Manager
COPPINWOOD GOLF CLUB
04.2007 - 11.2008
Assistant (Clubhouse/F&B) Manager
THE TORONTO BOARD OF TRADE GOLF CLUB - THE COUNTRY CLUB - CLUBLINK CORP
11.2002 - 05.2004
F&B Outlets Manager/ Assistant F&B Manager
THE BOULEVARD CLUB
11.2002 - 05.2004
- Smartserve 2024
Hospitality and Tourism Management -
Ryerson University
Hospitality and Tourism Administration -
Centennial College
Similar Profiles
Amir AliAmir Ali
Business Development Director at ZB GroupBusiness Development Director at ZB Group
SHANTEL NOTHANDO MATENGASHANTEL NOTHANDO MATENGA
Service Consultant at ZB BankService Consultant at ZB Bank
Hellen Vongai TawodzeraHellen Vongai Tawodzera
Applications Operator at ZB Financial HoldingsApplications Operator at ZB Financial Holdings