Sam Seto
Vancouver,BC
Summary
Dynamic leader with proven expertise in operations management and brand management, honed at London Drugs. Excelled in driving sales growth, enhancing customer relationships, and mentoring teams. Achieved significant improvements in customer satisfaction and operational efficiency through strategic planning and effective vendor management. Skilled in procedure creation and fostering team collaboration.
Overview
31
31
years of professional experience
Work History
Manager TECH Corporate and Institutional Sales
London Drugs
Vancouver , British Columbia
10.1993 - Current
- Developed and implemented strategic plans to achieve company objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
TECH Experience Manager
London Drugs
Vancouver , BC
02.2019 - 03.2025
- Surpassed sales goals through implementation of successful marketing strategies.
- Facilitated meetings with internal teams, clients, and third-party vendors as needed.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Contacted customers about potential service upgrades, new services and account changes.
- Supported sales team members to drive growth and development.
- Created training materials and conducted workshops for new employees on best practices for customer service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained relationships with key stakeholders, vendors, and customers to ensure a positive experience.
- Mentored junior team members and managed employee relationships.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Photo Electronics Manager
London Drugs
Vancouver , BC
01.2001 - 02.2019
- Established effective communication channels between departments to facilitate efficient operations.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Bachelor of Arts - English
University of British Columbia
Vancouver, None05-1995
High School Diploma -
Windermere Secondary School
Vancouver, BC06-1988
Skills
- Procedure Creation
- Operations management
- Brand management
- Sales techniques
- Business development
- Vendor management
- Time management
- Project planning
- Customer relationship management (CRM)
- Lead generation
Affiliations
- Cooking
- Ice Hockey
- Gaming
- Hiking
- Reading
- Travel
Timeline
TECH Experience Manager
London Drugs
02.2019 - 03.2025
Photo Electronics Manager
London Drugs
01.2001 - 02.2019
Manager TECH Corporate and Institutional Sales
London Drugs
10.1993 - Current
Bachelor of Arts - English
University of British Columbia
High School Diploma -
Windermere Secondary School
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