Sam Savang
Stockton
Summary
Field service and installation Technician with a proven track record in maintaining and repairing various facilities and equipment. Proficient in performing routine inspections, troubleshooting issues, and completing repairs efficiently. Skilled in a variety of maintenance tasks, including plumbing, electrical, rack & stack of network systems, specializing in network systems along with cable pulling and management, tear and repair of PCs, use of HP network systems tester, data line certifier.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Lead Field Service Technician
Techlink Professional Installers Network
Stockton
06.2018 - Current
- Led installation and maintenance of mobile technology systems in various environments.
- Trained junior technicians on best practices and troubleshooting techniques.
- Coordinated service schedules to optimize technician routes and minimize downtime.
- Ensured compliance with safety standards during field operations and equipment handling.
- Collaborated with clients to assess needs and provide tailored service solutions.
- Diagnosed technical issues using specialized tools and software systems effectively.
- Documented service activities and maintained accurate records for future reference.
- Provided real-time support to technicians during complex installations or repairs.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Operated hand tools and power equipment according to corporate safety procedures.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Mentored and trained new employees on processes, flow and safety procedures.
- Maintained equipment performance by cleaning and lubricating components.
- Explained and recommended service options to customers and detailed costs.
- Handled telephone support calls to determine issues and provide solutions.
- Communicated with vendors, upper management, and peers.
- Traveled to field locations to evaluate equipment and performance.
- Analyzed equipment data to isolate and diagnose faults.
- Developed equipment performance blueprints and timelines.
- Identified opportunities for cost savings through improved workflow processes.
- Troubleshot, diagnosed and resolved complex customer issues with minimal guidance.
- Ensured quality assurance standards were met during all service activities.
- Provided feedback on technician performance to management staff.
- Created detailed reports summarizing findings from completed jobs.
- Utilized data analysis techniques to identify trends in customer service requests.
- Reviewed work orders prior to dispatch to ensure accuracy of information provided by the customer.
- Managed escalated customer complaints in a timely manner.
- Provided technical support to customers via phone and in-person visits.
- Performed preventative maintenance and repairs on a wide variety of customer equipment.
- Maintained accurate records of service calls, parts used, time spent.
- Coordinated with vendors to obtain spare parts for customer equipment.
- Monitored inventory levels of tools, spare parts, and other materials required for field operations.
- Collaborated with engineering teams to develop solutions for complex problems encountered in the field.
- Collected information on real-world use to test equipment in field.
- Assisted junior technicians with installation and repair services as needed.
- Resolved conflicts between customers and technicians related to job performance.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Documented repair methods and maintenance processes to improve support analysis.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Lead Field Service Technician
Mobile Technologies Inc.
Stockton
06.2015 - 06.2020
- Led installation and maintenance of mobile technology systems in various environments.
- Trained junior technicians on best practices and troubleshooting techniques.
- Coordinated service schedules to optimize technician routes and minimize downtime.
- Ensured compliance with safety standards during field operations and equipment handling.
- Collaborated with clients to assess needs and provide tailored service solutions.
- Diagnosed technical issues using specialized tools and software systems effectively.
- Documented service activities and maintained accurate records for future reference.
- Provided real-time support to technicians during complex installations or repairs.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
- Performed annual and preventive system service maintenance.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Operated hand tools and power equipment according to corporate safety procedures.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Mentored and trained new employees on processes, flow and safety procedures.
- Communicated with vendors, upper management, and peers.
- Traveled to field locations to evaluate equipment and performance.
- Analyzed equipment data to isolate and diagnose faults.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Identified opportunities for cost savings through improved workflow processes.
- Troubleshot, diagnosed and resolved complex customer issues with minimal guidance.
- Evaluated existing processes and procedures for potential areas of improvement.
- Ensured quality assurance standards were met during all service activities.
- Provided feedback on technician performance to management staff.
- Reviewed work orders prior to dispatch to ensure accuracy of information provided by the customer.
- Managed escalated customer complaints in a timely manner.
- Maintained accurate records of service calls, parts used, time spent.
- Provided technical support to customers via phone and in-person visits.
- Performed preventative maintenance and repairs on a wide variety of customer equipment.
- Coordinated with vendors to obtain spare parts for customer equipment.
- Developed strong working relationships with customers through proactive communication regarding their service needs.
- Participated in weekly meetings with management staff to discuss upcoming projects and review current progress.
- Collaborated with engineering teams to develop solutions for complex problems encountered in the field.
- Collected information on real-world use to test equipment in field.
- Assisted junior technicians with installation and repair services as needed.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Resolved conflicts between customers and technicians related to job performance.
Samsung Experience Tech
Mosaic Sales Solutions
Stockton
04.2014 - 08.2018
- Operated and maintained various technical equipment for promotional events.
- Collaborated with team members to set up product displays effectively.
- Demonstrated product features to customers using interactive presentations.
- Monitored inventory levels and restocked supplies as needed.
- Provided troubleshooting support for technical issues during events.
- Coordinated logistics for event setups, ensuring timely execution of plans.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Installed new components or replaced defective parts to restore functionality.
Direct Sales Representative
Comcast
Stockton
06.2012 - 05.2013
- Engaged customers to promote Comcast's products and services.
- Educated clients about features and benefits of cable and internet packages.
- Resolved customer inquiries through effective communication and problem-solving.
- Managed customer accounts ensuring accurate information entry and updates.
- Delivered exceptional service to build lasting customer relationships at Comcast.
- Maintained up-to-date knowledge of company's products and services.
- Resolved customer complaints in a timely manner.
- Created reports detailing sales progress, customer feedback, and marketing trends.
- Followed up with customers post-sale to ensure satisfaction with their purchase experience.
- Generated leads through cold calling techniques.
- Wrote sales proposals, set up contracts and finalized deals.
- Discussed service levels with customers and potential upgrades.
- Participated in team meetings to discuss strategies for achieving goals.
Field Training Specialist
Marketsource Inc.
Stockton
04.2007 - 06.2012
- Trained store employees on operational procedures and company policies.
- Conveyed training materials for product knowledge and customer engagement strategies.
- Facilitated workshops to enhance team collaboration and communication skills.
- Maintained HP displays at Best Buy, OfficeMax, Office Depot, Staples, Circuit City, and Walmart.
- Assisted in sales on all HP products
Education
Associate of Applied Science - Information And Computer Systems
Heald College
Stockton, CA 01.2005 - 07.2006
Skills
- Equipment maintenance
- Technical troubleshooting
- Mobile technology installation
- Safety compliance
- Data analysis
- Customer relationship management
- Inventory management
- Service coordination
- Team collaboration
- Problem solving
- Effective communication
- Employee training
- Diagnostic testing
- Mentoring and coaching
- Field repairs
- System installation
- Mechanical aptitude
- Electrical systems
- Equipment oversight
- Repair auditing
- Service quality
- Valid Driver's license
- Repair and installation
- Quality assurance
- Customer consulting
Timeline
Lead Field Service Technician
Techlink Professional Installers Network
06.2018 - Current
Lead Field Service Technician
Mobile Technologies Inc.
06.2015 - 06.2020
Samsung Experience Tech
Mosaic Sales Solutions
04.2014 - 08.2018
Direct Sales Representative
Comcast
06.2012 - 05.2013
Field Training Specialist
Marketsource Inc.
04.2007 - 06.2012
Associate of Applied Science - Information And Computer Systems
Heald College
01.2005 - 07.2006