Sam-Reco Allen
Toronto,ON
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced
Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol
Desiring to bring Number years of related experience to a new growth-oriented position.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position.
Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Lead Barback
EVG Hospitality
11.2020 - 12.2022
- Restocked ice, condiments and snacks.
- Replaced empty kegs and soda syrups.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Delivered food to customers at bar and tables.
- Checked ID cards and verified bar guests were of legal age.
Apprentice Mechanic
Imprintautos
09.2021 - 01.2022
- Changing tires
- Changing oil
- Changing Brake
Cashier
Starbucks Barista
01.2021 - 03.2022
- Inventory -Preparing drinks
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
General Labour Worker
01.2020 - 01.2021
- Dry Walling & picking up pieces -Loading & Unloading heavy Boxes
- Canada
Customer Service Manager
Canadas Wonderland
01.2019 - 12.2021
- Directed lost Guest -Handled Crowds -Dealt with customer complaints -Provided Great Customer/Guest Service
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Barista/Baker
Tim Hortans
05.2019 - 11.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Team Leader
Canada’s Wonderland
09.2016 - 11.2017
- For Halloween Haunt as a maze usher
- Dealt with crowd Control
- Informed people where to go
- In charge of putting people on break
- Was Promoted Team Captain Of The Ushers
- (Vampire Disco)
- Jane And Finch non-profit community
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Coordinated weekly meetings for internal and external groups.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Sales Manager's Assistant
NIKE Factory
03.2017 - 08.2019
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Education
Coursework Includes, Public Speaking Classes, Cooking, Leadership Program. -
James Cardinal McGuigan Secondary School
Toronto, ON09.2019
Skills
- Fast Learner
- Multi-Tasking
- Friendly
- Hard Worker
- Creative
- Fast Paced Worker
- Social Skills
- Social Behaviors
- Complex Problem-Solving
- Active Participation
- Conflict Management
- Strong English Language Skills
Timeline
Apprentice Mechanic
Imprintautos
09.2021 - 01.2022
Cashier
Starbucks Barista
01.2021 - 03.2022
Lead Barback
EVG Hospitality
11.2020 - 12.2022
General Labour Worker
01.2020 - 01.2021
Barista/Baker
Tim Hortans
05.2019 - 11.2019
Customer Service Manager
Canadas Wonderland
01.2019 - 12.2021
Sales Manager's Assistant
NIKE Factory
03.2017 - 08.2019
Team Leader
Canada’s Wonderland
09.2016 - 11.2017
Coursework Includes, Public Speaking Classes, Cooking, Leadership Program. -
James Cardinal McGuigan Secondary School
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