Sam Rahman
LANGLEY,BC
Summary
Dynamic leader with expertise in leadership, team building, and performance improvement. Proven track record in P&L management and customer relations, driving initiatives that enhance service quality and operational efficiency. Committed to identifying and implementing process improvements to achieve organizational goals.
Overview
2
2
Languages
23
23
years of professional experience
Work History
General Manager
Acura Of Langley
Langley, BC
08.2024 - 09.2026
- Tracked financial performance, identifying cost-saving and revenue growth opportunities
- Developed service and sales plans to improve retention and revenue
- Reviewed sales data to identify trends and inform strategic updates
- Prepared monthly sales reports to support business development planning
- Monitored daily operations to support efficient service and customer satisfaction
- Handled customer complaints promptly while upholding high service standards
- Improved customer experience through direct engagement and feedback
- Built positive work environment through team building activities that encouraged cross department collaboration
- Organized interdepartmental communication to enhance operational efficiency to simplify processes and resolve issues
- Identified process gaps and collaborated with departments to implement actionable plans
- Mentored staff to enhance performance expectations and develop for future growth
Multiple Roles
White Rock Volkswagen
Surrey, BC
03.2004 - 07.2024
- Directed daily operations, enhancing workflow efficiency and service quality throughout the store
- Established, implemented and monitored polices, processes and procedures to maintain a high standard of guest and employee experience
- Developed sales plans and strategies aligned with store targets and individual performance goals
- Progressed through multiple depts/roles including; Lot Attendant, Detail Manager, Parts Advisor, Parts Manager, Fixed Operations Manager, F&I Manager, GSM & AGM
Education
High School Diploma -
Queen Elizabeth Secondary
Surrey, BC01-2002
Skills
- Leadership and team building
- Leadership skills
- Time management
- Training and coaching
- Staff management
- Customer relations
- Financial analysis
- Training and development
- Performance improvement
- Inventory control
- Customer relationship management
- P&L management
Languages
English
Native or Bilingual
Hindi
Professional Working
Timeline
General Manager
Acura Of Langley
08.2024 - 09.2026
Multiple Roles
White Rock Volkswagen
03.2004 - 07.2024
High School Diploma -
Queen Elizabeth Secondary