Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Advertising and Communications
Victoria Arts Promotion & Preservation Society
03.2013 - Current
Boost brand awareness by developing and executing strategic marketing campaigns.
Enhanced client relationships through consistent communication and collaboration on marketing initiatives.
Managed cross-functional teams for successful product launches and promotional events.
Implemented SEO best practices throughout all digital content to increase organic search rankings in targeted areas of focus.
Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
Streamlined internal processes to improve efficiency within the marketing department.
Web Administrator
The Indivision Network
03.2013 - Current
Collaborated with cross-functional teams to design and develop responsive websites, ensuring optimal performance on all devices.
Integrated third-party applications into existing web infrastructure to enhance functionality and streamline operations.
Provided technical support and troubleshooting assistance for web-related issues, resolving problems quickly and efficiently.
Optimized database structures for better query performance which resulted in faster page load times.
Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
Live Sound Technician
Nev Gibson
07.2023 - Current
Enhanced audio quality by setting up, testing, and adjusting live sound equipment for various events.
Reduced feedback issues by properly positioning microphones and speakers throughout venues.
Ensured optimal sound levels for performers by monitoring and adjusting audio during live performances.
Troubleshot technical issues effectively, minimizing disruptions to performances and maintaining audience satisfaction.
Contributed to seamless event productions by coordinating with lighting technicians, stage managers, and other production staff.
Maintained well-organized inventory of audio equipment, ensuring timely repairs or replacements when needed.
Supported the successful execution of numerous live events by adhering to tight schedules and meeting critical deadlines.
Streamlined setup processes with proper cable management techniques, minimizing trip hazards and enhancing workplace safety.
Improved efficiency in assembling and disassembling equipment by developing standardized procedures followed by all team members.
Built positive relationships with clients and performers through excellent communication skills, professionalism, and a commitment to providing outstanding service.
Audio Visual Technician
Lumera Productions Inc.
10.2023 - Current
Controlled video input for live conferences or performances and pre-recorded productions.
Supported live events with well-controlled lights, sound and video streaming.
Diagnosed and resolved problems with AV equipment and media management systems.
Interfaced with customers to explain operation and instill confidence in installed systems.
Pulled and terminated variety of cables.
Tested and calibrated audio and visual equipment to verify proper operation.
Set up projectors, laptops and microphones for live presentations.
Event Staff Member - Cash Team
The Victoria BC Ska Society
06.2014 - Current
Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
Collaborated with team members to maintain a secure work environment, implementing loss prevention measures as necessary.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Complied with established internal controls and policies.
Event Security Guard
Nev Gibson
07.2006 - Current
Provided a secure environment for attendees by implementing strict access control measures at entry points.
Maintained constant communication with event organizers to address any emerging security concerns promptly.
Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
Responded quickly and effectively to various security issues, resolving conflicts and disturbances professionally.
Prevented unauthorized access to restricted areas by diligently checking identification and credentials of attendees attempting to enter.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Responded quickly to incidents and assessed active situations for security concerns.
Event Staff Member - Canada Day 2022
Central Walk
07.2022 - 07.2022
Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.
Anticipated potential problems before they arose, proactively addressing them to minimize disruptions in event proceedings.
Set up event facilities and equipment, cleaned areas, and organized supplies.
Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
Sales Clerk/Social Media Manager
Medijuana
07.2015 - 04.2018
Boosted sales by effectively promoting products and engaging with customers.
Developed strong relationships with customers, driving repeat business and loyalty.
Managed inventory to ensure optimal product availability for meeting customer needs.
Collaborated with team members to achieve store sales targets and improve overall performance.
AESW/ESD Assistant
School District 62
03.2012 - 06.2015
Increased production efficiency by streamlining processes and implementing time-saving strategies.
Reduced workplace accidents with thorough safety training and regular equipment maintenance.
Improved team morale and productivity through effective communication and active listening skills.
Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
Advertising Sales Representative
PosterLoop
03.2013 - 11.2013
Increased advertising revenue by identifying and targeting potential clients in various industries.
Developed strong client relationships for long-term success through regular communication and excellent customer service.
Closed sales deals effectively by conducting persuasive presentations tailored to client needs.
Generated a high volume of leads through strategic prospecting, resulting in consistent pipeline growth.
Maintained accurate records of all sales activities, utilizing CRM software for efficient tracking and reporting purposes.
Made outbound calls to existing customers to upsell advertising packages.
Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Used cold calling to reach out to local business owners needing new advertising products and services.
Care Aide
Pacific Coast Community Resources
02.2012 - 04.2012
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted residents with activities of daily living, promoting independence and dignity.
Monitored vital signs and reported abnormalities to nursing staff, resulting in timely medical interventions.
Collaborated with interdisciplinary team members to develop personalized care plans for patients, optimizing health outcomes.
Fundraising Manager
Public Outreach Canada
04.2006 - 07.2012
Increased donor engagement by implementing targeted fundraising campaigns and events.
Developed strong relationships with major donors through personalized communication and stewardship efforts.
Enhanced fundraising efficiency by streamlining processes and utilizing data-driven strategies.
Collaborated with marketing team to effectively promote fundraising initiatives, resulting in higher participation rates.
Sales Associate
Larsen Music
08.2005 - 03.2006
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Visitor Information Counselor
Tourism Victoria
01.2005 - 03.2006
Helped visitors with hotel bookings, ticket sales, and local information.
Hooked them up with member client information.
Handled complaints and idiots.
Sales Associate
CD Plus
10.2000 - 12.2004
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Visitor Information Counselor (Summers 2000-2004)
Crofton Visitor Information Centre
06.2000 - 08.2004
Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
Dish Washer/Prep Cook/Line Cook/Grill Cook
Ferris' Oyster Bar & Grill
09.1999 - 06.2000
Enhanced customer satisfaction by consistently delivering clean and well-maintained garments.
Reduced garment damage by carefully sorting and treating various fabrics according to their care instructions.
Improved efficiency with a thorough understanding of washing machine settings and optimal load capacities.
Maintained a clean and organized work environment, ensuring safety and productivity in the laundry room.
Meat and Seafood Clerk
Moby Chick's
07.1998 - 08.1998
Enhanced customer satisfaction by providing knowledgeable meat and seafood recommendations based on preferences and dietary requirements.
Maintained a clean, organized, and visually appealing display case, ensuring the highest quality of products for customers.
Assisted with inventory management to minimize waste and maintain optimal freshness levels of meat and seafood products.
Collaborated with team members to ensure efficient workflow and seamless customer service during peak hours.
Education
Bachelor of Arts - History
The University of Victoria
Victoria, BC
Diploma in Music And Performance - Jazz Studies
Vancouver Island University
Nanaimo, BC
HSCRA Certificate - Health Care Assistant
Camosun College
Victoria, BC
Skills
Content Management
Online Advertising, Sales
Customer Support
Multimedia Content Creation
Written Communication
Client Relations
Interpersonal Communication
Self Motivation
Search Engine Optimization
Academic Writing
Research and analysis
Self-directed learning
Timeline
Audio Visual Technician
Lumera Productions Inc.
10.2023 - Current
Live Sound Technician
Nev Gibson
07.2023 - Current
Event Staff Member - Canada Day 2022
Central Walk
07.2022 - 07.2022
Sales Clerk/Social Media Manager
Medijuana
07.2015 - 04.2018
Event Staff Member - Cash Team
The Victoria BC Ska Society
06.2014 - Current
Advertising and Communications
Victoria Arts Promotion & Preservation Society
03.2013 - Current
Web Administrator
The Indivision Network
03.2013 - Current
Advertising Sales Representative
PosterLoop
03.2013 - 11.2013
AESW/ESD Assistant
School District 62
03.2012 - 06.2015
Care Aide
Pacific Coast Community Resources
02.2012 - 04.2012
Event Security Guard
Nev Gibson
07.2006 - Current
Fundraising Manager
Public Outreach Canada
04.2006 - 07.2012
Sales Associate
Larsen Music
08.2005 - 03.2006
Visitor Information Counselor
Tourism Victoria
01.2005 - 03.2006
Sales Associate
CD Plus
10.2000 - 12.2004
Visitor Information Counselor (Summers 2000-2004)
Crofton Visitor Information Centre
06.2000 - 08.2004
Dish Washer/Prep Cook/Line Cook/Grill Cook
Ferris' Oyster Bar & Grill
09.1999 - 06.2000
Meat and Seafood Clerk
Moby Chick's
07.1998 - 08.1998
Bachelor of Arts - History
The University of Victoria
Diploma in Music And Performance - Jazz Studies
Vancouver Island University
HSCRA Certificate - Health Care Assistant
Camosun College
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