Sam Obaidi
Summary
Dedicated Customer Service Representative with eight years of experience providing exceptional customer support and building strong client relationships. Proven ability to resolve customer issues, maintain high satisfaction ratings, and contribute to team goals. Seeking a challenging customer service role where I can utilize my communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Budtender
The Joint Ventures Shoppe (Sessions Oshawa)
07.2023 - Current
- Offer customers explanations and descriptions of various cannabis strains
- Explain local cannabis use regulations
- Provide outstanding customer service to foster positive rapport with clients
- Check customer IDs to ensure they adhere to local age requirements
- Increase repeat customer rate by offering knowledgeable service and answering clients' questions with patience and accuracy
Barista
Coffee Culture
08.2022 - 06.2023
- Take coffee, food, and other beverage orders and prepare them for customers quickly and effectively.
- Maintained a clean and professional appearance and dining area for guest satisfaction.
- Delivered excellent customer service and prompt food and beverage delivery.
- Washed dishes and restocked the bar line for continued fast service capabilities.
- Balance the cash registers and calculate the deposit to prepare it for the bank to retrieve
Legal Intern
NK Legal Services
09.2021 - 01.2022
- Aid paralegals and attorneys with miscellaneous administrative tasks to assist in client cases being processed more efficiently, including filing legal documents, scanning, copying, and proofreading documents for errors.
- Wrote approval letters to clients using company templates and entered client data along with followed up with clients.
- Organized and complied confidential legal documents in proper order, while also using company online database system to look up client information.
Crew Trainer
McDonalds
01.2018 - 08.2022
- Gained initial cash handling experience by processing orders using a cash register
- Developed selling skills by engaging in suggestive selling of store products to customers depending on their needs
- Acquired leadership skills by training new employees on the task associated with their position and how to complete their job tasks with precision
- Attained multi-tasking and time management skills by cross-training in other areas as needed
- Always maintain cleanliness in the workstation according to food safety protocols
Education
Bachelor of Arts (Honours) - Legal Studies
Ontario Tech University
Oshawa, ON05.2024
Paralegal Diploma - undefined
Durham College
Oshawa, ON04.2022
Skills
- Document Formatting & Legal Drafting
- Deadline-Oriented & Procedural Compliance
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Typing Speed: 60 WPM
- Filing Systems & Office Equipment Management
- Sales proficiency
- Building rapport
- POS system operation
- Customer service
- Cash handling
- Inventory and stocking
- Adaptable and flexible
Certification
- CannSell Ontario Certification - October 2022
Timeline
Budtender
The Joint Ventures Shoppe (Sessions Oshawa)
07.2023 - Current
Barista
Coffee Culture
08.2022 - 06.2023
Legal Intern
NK Legal Services
09.2021 - 01.2022
Crew Trainer
McDonalds
01.2018 - 08.2022
Bachelor of Arts (Honours) - Legal Studies
Ontario Tech University
Paralegal Diploma - undefined
Durham College
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