Sam Nelson
Pointe-Claire,QC
Summary
A dedicated and versatile professional with a strong background in hospitality, sports, and emergency response. Equipped with hands-on experience in fast-paced environments, providing exceptional support to teams and ensuring seamless operations. Known for excellent communication, organization, and customer service skills, with a focus on enhancing guest satisfaction and achieving high standards. Demonstrates adaptability, reliability, and a proven ability to work effectively both independently and as part of a team. Certified in National Lifeguard, CPR/First Aid, and the Olympic Way Course, with additional academic achievement in French. Recognized for leadership and outstanding performance, earning accolades such as MVP in Hockey and Athlete of the Year (2019).
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Assisant
Birdhouse Wingerie & Bar
03.2024 - 01.2025
- Greeted and assisted 300+ covers per shift, ensuring a friendly and efficient dining experience for all guests.
- Cleared and reset tables quickly during peak times to maintain a smooth flow of service.
- Maintained a spotless dining area, sweeping floors, wiping down surfaces, and disposing of waste, contributing to a consistently clean environment.
Customer Service Sales Representative
Lindt & Sprungli
11.2023 - 04.2024
- Delivered exceptional customer service by assisting customers daily with product selection and providing detailed information about chocolates and confections.
- Assisted in packaging and preparing customer orders with precision, ensuring all items were accurately labeled and professionally presented for a high-quality customer experience.
- Managed inventory processes, including receiving shipments and restocking shelves, ensuring timely product replenishment and maintaining accurate stock levels.
Youth Program Leader
Lake Louisa Social Club
07.2021 - 08.2023
- Taught swimming lessons and pickleball to children ranging from newborns - U15, leading hour-long sessions daily, improving skills and ensuring safety in both activities.
- Guided and facilitated various club activities, including Junior, Adventure, and Arts & Crafts clubs, engaging with groups of up to 20 children per session.
- Managed and coordinated daily activities, ensuring each session was structured, engaging, and age-appropriate for children of varying skill levels.
- Coordinated and organized the end-of-summer event, overseeing all logistics for both staff and camp attendees, ensuring a seamless and memorable experience for all participants.
Education
Cégep - Social-Sciences
John Abbott College
Sainte-Anne-de-Bellevue, None05-2025
High School Diploma -
John Rennie, (Sport-Études)
Pointe-Claire05-2024
Skills
- Attention to Detail: Ensures accuracy and quality in all tasks
- Teamwork: Collaborative and focused on achieving team goals
- Positive Attitude: Friendly, approachable, and professional
- Willingness to Learn: Quick to adapt and eager to grow
Languages
English
Native or Bilingual
French
Full Professional
Certification
- National Lifeguard Certification
- CPR and First Aid Certification
- Olympic Way Course
- Certificate of Achievement in French (2023)
Timeline
Server Assisant
Birdhouse Wingerie & Bar
03.2024 - 01.2025
Customer Service Sales Representative
Lindt & Sprungli
11.2023 - 04.2024
Youth Program Leader
Lake Louisa Social Club
07.2021 - 08.2023
Cégep - Social-Sciences
John Abbott College
High School Diploma -
John Rennie, (Sport-Études)
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