Sam Mills
Oakville,ON
Summary
Background in operations management and customer service. Proven success in overseeing diverse business realms, including junk removal, moves, demolition, and corporate accounts. Achieved significant revenue growth by beating projections and implementing cost-saving measures. Skilled in strategic planning, team leadership, and client relationship management. Eager to bring this experience and adaptability to a new industry, contributing to operational excellence and organizational success.
Overview
5
5
years of professional experience
Work History
Operations Manager
The Junk Company
Greater Toronto Area
05.2023 - Current
- Oversaw all aspects of business operations, including junk removal, moves, and demolition, ensuring seamless coordination and execution.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Achieved significant cost reductions, contributing to the company's ability to beat projections and exceed a revenue target of 500K in the second year.
- Led and motivated a diverse team, fostering a positive work environment and ensuring high levels of productivity.
- Negotiated contracts and agreements with corporate customers, ensuring all terms were beneficial for both parties.
Quoter
Just Junk
Hamilton, ON
05.2021 - 08.2022
- Demonstrated strong communication skills to ensure customer satisfaction throughout the removal process.
- Coordinated logistics and scheduled appointments, optimizing efficiency in the removal process.
- Implemented creative solutions to efficiently handle unique removal situations, contributing to positive customer experiences.
- Identified opportunities for upselling additional services and effectively communicated the value to customers.
- Prioritized tasks and managed time efficiently to meet tight deadlines, optimizing productivity and ensuring timely completion of removal projects.
Navigator
Just Junk
Hamilton, ON
04.2019 - 09.2021
- Managed communication queues effectively to respond to customer inquiries promptly.
- Prioritized and addressed urgent customer issues while maintaining a high level of service for all inquiries.
- Adapted communication style to suit the needs and preferences of a diverse customer base, enhancing the overall customer service experience.
Education
Bachelor of Science - Kinesiology
Wilfrid Laurier University
Waterloo, ON05.2023
Skills
- Organizational Management
- Logistics Oversight
- Customer Retention
- Sales Development
References
References available upon request.
Timeline
Operations Manager
The Junk Company
05.2023 - Current
Quoter
Just Junk
05.2021 - 08.2022
Navigator
Just Junk
04.2019 - 09.2021
Bachelor of Science - Kinesiology
Wilfrid Laurier University
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