Sam Mehada
Calgary,Canada
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
11
11
years of professional experience
Work History
Bilingual Fixed-Ops Team-Lead
PBS Systems
05.2023 - Current
- Experience mentoring, training, and coaching team members to enhance skills and performance.
- Strong knowledge of Dealer Management Software (DMS) and dealership operations.
- Proficiency with tools like Cornerstone, Guidecx, and Microsoft Office Suite.
- Skilled in providing excellent customer support and addressing dealership needs.
- Proven ability to resolve complex issues, write up tickets, and escalate problems when needed.
- Experience prioritizing tasks and managing time independently.
- Familiarity with process improvement and promoting best practices.
- Strong ability to manage training schedules, coordinate with teams, and conduct group training.
- Skilled at building and maintaining positive relationships with managers across the company to enhance collaboration and alignment.
- Comfortable working in dynamic environments with travel and nonstandard hours.
Software Specialist
PBS Systems
09.2022 - 05.2023
- Have a great understand of the dealership fixed ops department
- Configured DMS Software to meet dealership specifications for seamless transition.
- Fostered strong relationships with staff during new system onboarding.
- Managed scheduling to align with a variety of dealership requirements.
- Streamlined processes during times of change with effective communication.
- Identified and resolved bugs encountered during system transitions.
- Complied with multiple manufacturers' specifications while implementing changes.
- Guaranteed seamless setup aligning with dealership management expectations.
Teacher Assistant
Calgary French and international school
09.2018 - 01.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security
- Documented student progress and communicated with parents to keep informed
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives
- Attended training classes, parent conferences, and faculty meetings to stay up to date on student progress
- Assessed student assignments to check quality and completeness before submission for grading
- Created lesson materials, visuals and digital presentations to supplement lesson plans
- Assisted lead teachers with lesson plan creation and materials development
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
Car Sales
Self Employed
06.2018 - 08.2020
- Experienced in buying, refurbishing, and reselling vehicles for profit while managing all aspects of the process independently.
- Skilled in identifying undervalued vehicles, negotiating purchase prices, and maximizing resale value.
- Knowledgeable in market trends, vehicle pricing, and necessary repairs to increase car value.
- Built strong relationships with mechanics, detailers, and potential buyers to ensure smooth transactions.
- Developed excellent customer service and sales skills, ensuring buyer satisfaction and repeat business.
- Managed all administrative aspects, including documentation, advertising, and compliance with local regulations.
Supervisor/Manager
Sobeys
01.2017 - 09.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures
- Introduced team contests and goals to enhance productivity and improve employee morale
Cashier
Sobeys
01.2016 - 01.2017
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items and join reward programs
- Checked identification for proof-of-age for alcohol and tobacco sales
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Performed cash, card and check transactions to complete customer purchases
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
- Maintained current knowledge of store promotions and highlighted sales to customers
French Summer Camp supervisor
Franco zone
01.2014 - 01.2015
- Led groups of children safely through variety of camp activities
- Trained staff members on conducting events and following safety procedures
- Provided clear instruction to activity and program participants to deliver fun and safety
- Transported and escorted program participants to and from activities and on field trips
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
- Kept athletic and games equipment and facilities organized and maintained
- Ordered and maintained all recreational equipment
- Factored-in abilities, needs and interests of participants in development of events and programs
- Carried out day-day-day duties accurately and efficiently
Education
BBA - Management
Mount Royal University
Calgary, AB07.2022
Skills
- Positive and friendly attitude
- Strong relationship-building skills
- Effective schedule management
- Excellent problem-solving and decision-making abilities
- Strong time management and attention to detail
- Skilled in conflict resolution and customer focus
- Proficient in computer applications and data entry
- Good telephone etiquette and professional communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Fixed-Ops Team-Lead
PBS Systems
05.2023 - Current
Software Specialist
PBS Systems
09.2022 - 05.2023
Teacher Assistant
Calgary French and international school
09.2018 - 01.2022
Car Sales
Self Employed
06.2018 - 08.2020
Supervisor/Manager
Sobeys
01.2017 - 09.2018
Cashier
Sobeys
01.2016 - 01.2017
French Summer Camp supervisor
Franco zone
01.2014 - 01.2015
BBA - Management
Mount Royal University
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