Sam Mathew Sunny
Surrey,Canada
Summary
Dynamic professional with extensive experience at CONNECTIVE, excelling in client support and crisis intervention. Proven ability to foster relationships and enhance community integration while implementing safety protocols. Skilled in Microsoft Office Suite and adept at facilitating communication among diverse stakeholders, ensuring a secure and supportive environment for all clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tennant Support Worker
CONNECTIVE (Elmbrook)
Surrey, BC
06.2022 - 05.2023
- Supported clients' social, physical, and emotional needs to enhance community integration.
- Facilitated communication among clients, families, and healthcare providers to promote collaboration.
- Assisted clients in daily living activities, fostering independence and dignity.
- Implemented safety protocols to maintain a secure environment for clients.
- Documented client progress and reported changes to relevant personnel accurately.
- Monitored client wellbeing, addressing concerns and reporting issues to staff promptly.
- Managed challenging behaviors using de-escalation techniques effectively.
- Provided compassionate support tailored to diverse client needs and backgrounds.
Security Officer (BCH Travelodge Surrey)
SSR SECURITY SERVICES
Surrey, BC
10.2021 - 05.2022
- Managed contractors and workers in the property.
- Developed very good relationships with clients, contractors, and Connective Society staffs.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
Supervisor
RGIS CANADA
01.2020 - 03.2021
- Supervised inventory counts to ensure accuracy and efficiency in operations.
- Trained new staff on procedures and safety protocols for inventory management.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Customer Service/ Sales Associate
Visions Electronics
Burnaby, BC
10.2018 - 05.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Upsold additional items based on customer interests and needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Customer Service Associate
Tim Hortons, Kingsway
Burnaby
05.2018 - 09.2018
- Prepared and served food and beverages according to company standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Performed additional duties as assigned by management team.
- Collaborated with team to ensure smooth operations during peak hours.
Customer Service Officer
Indigo Airlines, India
10.2015 - 02.2018
- Coordinated with ground staff to ensure smooth flight operations.
- Worked closely with air traffic controllers in order to maintain smooth operations on the ramp.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Communicated with flight crews to ensure timely departures.
- Coordinated with team members to manage baggage handling processes.
- Maintained on-time connections by guiding aircraft to and from gate positions.
Education
PB Diploma - International Supply Chain Management
Douglas College
New Westminster, BC, Canada01.2020
Diploma - IATA CARGO Introductory Course
IATA
Montreal, QC01.2014
Bachelor Business Administration -
M.G University
IndiaC.B.S.E -
Center Government, Delhi Board
Delhi, IndiaSkills
- First aid and CPR
- Client support
- Communication facilitation
- Crisis intervention
- Relationship building
- Data entry
- Adaptability
- Microsoft Office Suite
Certification
- First Aid
- Class 5 driver's license
- Serve It Right
References
- Simran, Kalra, Manager, 778-723-8630
- Jugmeet, Singh, Manager, 604-781-0181, RGIS CANADA
Timeline
Tennant Support Worker
CONNECTIVE (Elmbrook)
06.2022 - 05.2023
Security Officer (BCH Travelodge Surrey)
SSR SECURITY SERVICES
10.2021 - 05.2022
Supervisor
RGIS CANADA
01.2020 - 03.2021
Customer Service/ Sales Associate
Visions Electronics
10.2018 - 05.2019
Customer Service Associate
Tim Hortons, Kingsway
05.2018 - 09.2018
Customer Service Officer
Indigo Airlines, India
10.2015 - 02.2018
PB Diploma - International Supply Chain Management
Douglas College
Diploma - IATA CARGO Introductory Course
IATA
Bachelor Business Administration -
M.G University
C.B.S.E -
Center Government, Delhi Board