Sam Louli
Montreal,QC
Summary
Driven entrepreneur with a proven track record at Restaurant Brama, enhancing profitability and customer satisfaction through strategic decision-making and effective team leadership. Expert in operations management and customer relations, demonstrated by surpassing sales targets and fostering a collaborative work environment. Skilled in budget control, with a focus on achieving results through meticulous attention to detail and performance improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Business Owner
Restaurant Brama
04.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
Operations Manager
Family Business
06.1999 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Diploma - Professional Cook
ITHQ
Montreal, QC06.2017
Diploma - Law And Society
Vanier College
Saint-Laurent, QC05.2004
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Entrepreneurial personality
- Team Collaboration and Leadership
- Performance Improvement
- Project Management
- Business Administration
- Strategic Decision-Making
- Budget Control
Languages
English
French
Arabic
Timeline
Business Owner
Restaurant Brama
04.2020 - Current
Operations Manager
Family Business
06.1999 - 03.2020
Diploma - Professional Cook
ITHQ
Diploma - Law And Society
Vanier College
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