Sam K. Arachchige
Grande Prairie
Summary
Highly motivated and results-driven Hotel General Manager with 18 years of experience in the hospitality industry. Proven track record of maximizing operational efficiency, revenue growth, and guest satisfaction. Seeking to leverage expertise in hotel management to drive success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel General Manager
Choice Hotels – Quality Inn and Suites
12.2022 - 01.2023
- Lead, direct and manage all hotel operations
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
- Oversee sales and marketing initiatives and regularly participate in outside sales calls/client visits
- Prepare annual capital, property budgets, cash flow and outside/inside sales and marketing plans to accurately achieve required operating results
- Analyze financials and use distribution channels and technology platforms to drive revenues, attain future profitability and maximize market share and return on investment
- Lead capital plans and asset management initiatives, including working with the owners to maintain or improve the property’s market leadership position
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
Resident Manager
Boardwalk REIT
02.2021 - 08.2022
- Manage two properties in Central Edmonton
- Ensure the health, comfort and safety of our customers
- Sales and Marketing related to property management
- Ensure daily communication with all site Associates
- Follow up on defaults / Ensure proper and accurate inventory management
- Ensure vacancies (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
- Annual suite inspections
- Administrative duties include processing paperwork for site and other Associates
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
General Manager
InterContinental Hotels Group - Holiday Inn Express
06.2019 - 07.2020
- To manage all aspects of the business
- Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management
- Develop, prepare, execute and achieve financial goals
- Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations
- Responsible for the development and execution of business plans, including sales & marketing plans
- Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix to exceed market-share occupancy at better-than-market yield ratio
- Leadership and management of all departments and employees
- Oversee day-to-day operations
- Control purchases and inventories
- Represent the hotel in appropriate hotel, tourism and business associations
- Responsible for strong community involvement
- Create an environment that ensures 100% Guest Satisfaction
- Communicate, promote, implement and maintain all Brand and management group policies, procedures and standards throughout the hotel to both employees and guests
- Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends and variances and is always aware where the hotel stands against budget
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints
- Initiates corrective action when required
- Recruit, supervise, coach, discipline and evaluate direct reports
- Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
Front Office Manager
Pomeroy Hotel & Conference Centre Grande Prairie
02.2018 - 02.2019
- Ensure that all guests are treated in an efficient and courteous manner and that all standards are applied by all staff members
- Address all guest concerns and ensure follow-up is complete
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Coordinate activities with other departments to facilitate increased levels of communication and guest satisfaction
- Monitor all guest incident logs and direct information to department heads as necessary
- Maintain any rewards programs and guest service satisfaction initiatives and that the standards of each are adhered to
- Actively participate in Room Revenue and Occupancy planning and execution and work closely with the Sales Department and Corporate Director of Revenue Management on group room requirements
- Ensure that staff are knowledgeable of daily functions and group requirements
- Responsible for selection, training, coaching, scheduling development of the front office employees, as well as the planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complains and resolving problems
- Perform accounts receivable duties such as invoicing, researching chargeback, discrepancies and reconciliations
- Coordinate travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation
- Finalizing month end report up to company procedures
- Handling online booking engine
- Handling online reviews such Trip Advisor, Digital Alchemy, Expedia, Bokking.com and Google.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Education
Diploma in Business Administration -
Prairie Western College
Calgary, AB10.2024
Bachelor’s degree Hotel Management (BHM) - Front Office - Food and Beverage - Housekeeping
Asia Lanka Hotel School
Sri Lanka 01.2005
Diploma in PC Assembling, Networking and User Technical SP: IT -
I.D.M. Vocational Training Center
01.2002
General College Certificate of Education: GCC O/L -
Sri Pangananda College
01.1997
Skills
- Pricing tool development
- Staff development
- Revenue Generation
- Vendor interaction
- Guest Relations
- Brand Management
- Team leadership
- Budgeting and finance
- Opera 511
- MS Office (Word, Excel, Outlook and PowerPoint)
- IHG Booking Concerto
- IHG Merlin
- Choice Advantage
- Choice Central
- Medallia
Certification
- Certification for CPR and First Aid training in 2018
- Cross Training certification in Switch board, Jumeirah Bab Al Shams in 2005
- Cross Training certification in Bartending & Wine Sommelier, Jumeirah Bab Al Shams in 2005
Accomplishments
- Winner of the Rooms Division Team Member 2017 - Pomeroy Lodging
- Employee of the month 2016 - Pomeroy Lodging
- Employee Of the Year 2013 - LHW Dubai Regional office
References
Reference will be available upon request.
Languages
English
Native or Bilingual
Timeline
Hotel General Manager
Choice Hotels – Quality Inn and Suites
12.2022 - 01.2023
Resident Manager
Boardwalk REIT
02.2021 - 08.2022
General Manager
InterContinental Hotels Group - Holiday Inn Express
06.2019 - 07.2020
Front Office Manager
Pomeroy Hotel & Conference Centre Grande Prairie
02.2018 - 02.2019
Diploma in Business Administration -
Prairie Western College
Bachelor’s degree Hotel Management (BHM) - Front Office - Food and Beverage - Housekeeping
Asia Lanka Hotel School
Diploma in PC Assembling, Networking and User Technical SP: IT -
I.D.M. Vocational Training Center
General College Certificate of Education: GCC O/L -
Sri Pangananda College
- Certification for CPR and First Aid training in 2018
- Cross Training certification in Switch board, Jumeirah Bab Al Shams in 2005
- Cross Training certification in Bartending & Wine Sommelier, Jumeirah Bab Al Shams in 2005
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