SAM JOHN
Summary
Compassionate and dedicated support worker with strong communication skills and hands-on experience in safety-focused, structured environments. Seeking a position as a Disability Service Worker / Community Support Worker to support individuals with disabilities in achieving independence, dignity, and quality of life. Able to follow care plans, assist with daily living needs, document progress, and work collaboratively in team-based care settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot
03.2024 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately using point-of-sale systems to ensure seamless customer experiences.
- Educated customers on product features, benefits, and installation procedures to enhance satisfaction.
- Managed inventory levels by restocking shelves and organizing displays to optimize sales potential.
Storekeeper
Fresh 2 Door
11.2023 - 12.2024
- Managed inventory levels to ensure efficient stock availability and minimize waste.
- Organized warehouse layout to optimize space utilization and improve accessibility of products.
- Coordinated order fulfillment processes, ensuring timely delivery of goods to customers.
- Implemented safety protocols to maintain a secure working environment for all staff members.
Volunteer
Kerala Youth Movement
02.2020 - 05.2023
- Organized community outreach programs to engage local youth in social initiatives.
- Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
- Provided emotional support and companionship to elderly in community homes.
Education
Associate of Applied Science - Welding Engineering
SAIT
Calgary, AB08-2025
Skills
- Active listening
- Critical thinking
- Document and records management
- Team collaboration
- Work quality evaluation
- Customer relationship management (CRM)
- Adaptability and flexibility
Certification
- First Aid & CPR(Intermediate)
- Cultural Sensitivity & Respectful Communication Training (Self-study / workshops) (on progress and will be added when completed)
Timeline
Customer Service Representative
The Home Depot
03.2024 - 08.2025
Storekeeper
Fresh 2 Door
11.2023 - 12.2024
Volunteer
Kerala Youth Movement
02.2020 - 05.2023
Associate of Applied Science - Welding Engineering
SAIT
Professional Attributes
- Calm, empathetic, and patient-centred support approach
- Strong ethical values and confidentiality awareness
- Ability to manage time, follow instructions, and complete documentation
- Physically capable and available for shifts on weekends, and community outings