Sam Ilanga
Ottawa,ON
Summary
- Perfectly bilingual (French and English)
- Ability in HRIS with skills in Workday system and others
- Sense of organization and ability to prioritize what is important, motivated and ambitious
- Flexible to multiple responsibilities while multitasking and working effectively on various IT projects.
- Skillful; openness to the challenges of the professional world Skilled with the Microsoft suite (Word, Excel, PowerPoint, Microsoft team, Outlook)
- Experience with Active Directory, Microsoft Exchange, Microsoft admin, Azure, Defender, Jira, BI, Workday...
- Solid understanding of the functionalities and modules of the Workday system (HCM, payroll, scheduling, time tracking, absence, recruiting) and a clear understanding of HR professions and processes in the education sector in Ontario, retail etc;
- Skilled with the Google suite (Docs, Drive, Gmail, Google site…)
- Ability to learn quickly; innovation and adaptability Technical support and troubleshooting via TeamViewer, support service, Freshservice, Topdesk, manage engine, ServiceNow .
Overview
5
5
years of professional experience
1
1
Certification
Work History
HRIS Analyst
college Boreal
08.2023 - Current
- Configure, implement and enhance system modules as a Workday SME, including ongoing improvements, to align with organizational and People & Culture operational objectives;
- Maintain the quality and security of data in the computerized system by conducting regular audits and proposing solutions to any data integrity issues;
- Collect, analyze and translate HR data into appropriate measures; prepare reports and participate in the design of HR dashboards; respond to requests for ad hoc data and reports;
- Be the first point of contact for user guidance and advice; resolve systems queries and problems, identifying the root cause of the problem and resolving it directly or working with relevant key people or areas;
- Participate in defining system requirements, test and deploy solutions, ensuring their adequacy with the needs of the organizational system;
- Provide user support through documentation, training development and facilitation, and creation of materials;
- Participate in the identification of corrections or improvements to be made to the system in order to ensure the fidelity and integrity of data and information;
- Review and analyze system functionality and provide recommendations for improvement by documenting any changes implemented; stay up to date on the development of new system features;
- Act as a resource person and offer support to managers and other members of the HR team;
- Carry out one-off transactions related to employee files concerning step progressions, changes in positions and salaries, calculation of seniority, preparation of positions for the start of the school year, review and approval of temporary positions, etc;
- Track payroll-related transactions (attendance, compensation, etc.).
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
HRIS Support
Giant Tiger Wholesales
11.2020 - 04.2023
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Manage user accounts with the workday system (HCM, Payroll, Recruitment and Finance) and respond to service requests;
- Provide day-to-day support for various Time Tracking and Absence related tickets and issues raised via Fresh-Service, ticketing system or HRIS inbox, including troubleshooting system issues and provide timely resolutions to HR teams or management as per Workday best practices.;
- Be Proactive and look into current configurations and suggest any improvements that could suit the business.; Take ownership of Workday Bi-annual releases for the Time and Absence module and test case scenarios for automatic updates and for Setup required updates - test these in the lower tenant, provide feedback to the team.;
- Access the AS/400 system for various tasks required; Process employee onboarding, status change, holidays, departures and assign tickets to different teams to accomplish the task at hand while analyzing problems for the network of stores and offices.
- Configured security settings and granted system access to groups and individuals.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Technical Support /Customer Service Coordinator
Hopitel.Inc
08.2019 - Current
- Technical assistance and change of equipment.; Taking and preparing orders management and means of payment sale and Follow-up of customer accounts technical assistance; Troubleshooting and fixing issues; Managing customer accounts and updating inquiries and sales day by day.; Order equipment according to inventory.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Scheduled, updated and maintained product preparations and customer promotions.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Educated new sales staff on store policies and customer support operations.
- Proactively managed client correspondence and recorded tracking and communications.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
Education
Business Information System -
Universite Du Quebec A Abititbi
Abitibi, QCComputer systems technology -
La Cite Collegialle
Ottawa, Ontario01.2021
High School Diploma - undefined
High school George Mabignath
Skills
- Report Generation
- Troubleshooting
- Data Validation
- Data Security
- Business Analysis
- User Support
- Employee Feedback Management
- Decision-Making
- Problem-solving abilities
- Technical Analysis
- Continuous Improvement
- Database Administration
- System Testing
- Systems Analysis
- Information Systems
Certification
- WHMIS
- CPR first aid
- HRIS certificate
- Workday basic series
Languages
French
Native or Bilingual
English
Native or Bilingual
Hobbies and Interests
- Music
- Traveling
- Sport
References
Références disponibles sur demande.
Timeline
HRIS Analyst
college Boreal
08.2023 - Current
HRIS Support
Giant Tiger Wholesales
11.2020 - 04.2023
Technical Support /Customer Service Coordinator
Hopitel.Inc
08.2019 - Current
High School Diploma - undefined
High school George Mabignath
Business Information System -
Universite Du Quebec A Abititbi
Computer systems technology -
La Cite Collegialle
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