Summary
Overview
Work History
Education
Skills
Skills
Languages
Timeline
Generic

Sam Gordienco

Toronto,ON

Summary

Professional hospitality worker with hands-on experience in maintaining cleanliness and organization in high-traffic environments. Known for strong teamwork and adaptability, ensuring smooth operations and pleasant atmosphere. Skilled in handling various cleaning equipment, managing supplies, and providing excellent support to colleagues. Reliable and flexible, always ready to meet evolving needs and contribute to overall success.

Offering reliable and dedicated approach to maintaining safety and security within hotel premises, eager to learn and develop in professional setting. Brings understanding of basic security measures and emergency response tactics, combined with skills in surveillance and incident reporting. Ready to use and develop observational and communication skills in security guard role.

Overview

5
5
years of professional experience

Work History

Houseperson

Four Seasons Hotel Toronto
11.2022 - 11.2024
  • Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
  • Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
  • Performed minor maintenance tasks, contributing to the upkeep of the facilities.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

See Guru Inc.
10.2021 - 10.2022
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Security Guard

Tel-Aviv Cityhall
08.2019 - 10.2021
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.

Education

LIicense - First Aid Certificate

Ontario Security License
01-2025

No Degree - Safety Standarts And Customer Service Training

Forbes Trainig
04-2023

No Degree - Housekeeping Training

HTA 75
10-2022

No Degree - Military Police

Military Service
Israel Defence Forces
07-2019

Skills

  • Patrolling
  • Self-defense techniques
  • Physical fitness
  • Public safety
  • Guest relations
  • Access control
  • Guest assistance
  • Hotel policies
  • Problem-solving abilities

Skills

Languages

English
Full Professional
Hebrew
Native or Bilingual
Russian
Native or Bilingual
Romanian
Professional Working
Ukrainian
Limited Working

Timeline

Houseperson

Four Seasons Hotel Toronto
11.2022 - 11.2024

Customer Service Representative

See Guru Inc.
10.2021 - 10.2022

Security Guard

Tel-Aviv Cityhall
08.2019 - 10.2021

No Degree - Safety Standarts And Customer Service Training

Forbes Trainig

No Degree - Housekeeping Training

HTA 75

LIicense - First Aid Certificate

Ontario Security License

No Degree - Military Police

Military Service
Sam Gordienco