Sam Frost
Okotoks,AB
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
2
2
years of professional experience
Work History
Cashier
The Home Depot Super Store
03.2023 - 08.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Greeted customers entering store and responded promptly to customer needs.
Shift Supervisor
Tim Hortons
07.2021 - 09.2022
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Successfully served an average of 70 cars per hour in a drive-thru
- Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies.
Education
Bachelor of Science - Astrophysics
University of Western Ontario
London, ON04.2027
Skills
- Schedule Management
- Inventory Control
- Safety Awareness
- Training and Mentoring
- Strategic Planning
- Continuous Improvement
- Staff Management
- Effective Communication
- Task Prioritization
Accomplishments
Created and manage my own hockey team at university
Languages
English
Affiliations
- Hockey Player
Reference
Jason Beadman
jasonb@tim-horton.com
(403)-589-5538
Timeline
Cashier
The Home Depot Super Store
03.2023 - 08.2023
Shift Supervisor
Tim Hortons
07.2021 - 09.2022
Bachelor of Science - Astrophysics
University of Western Ontario
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