Sam Freshwater
Summary
Adept Specialist with a proven track record at Halfords, enhancing customer satisfaction through expert problem-solving and advanced communication. Demonstrated success in collaborating with teams to exceed project goals, significantly improving operational efficiency. Skilled in quality assurance and analytical thinking, ensuring high standards of service and client relations.
Overview
10
10
years of professional experience
Work History
Specialist
Halfords
03.2014 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
-
Education
High School Diploma -
Man's College
Fareham06.2013
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Quality Assessment
- Supply Management
- Manual Dexterity
- Analytical Thinking
Languages
English
Native or Bilingual
Timeline
Specialist
Halfords
03.2014 - Current
High School Diploma -
Man's College
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