Sam Duncan
Ottawa,ON
Summary
Dynamic Customer Training Specialist with a proven track record, excelling in customer onboarding and technical troubleshooting. Adept at delivering engaging workshops and fostering strong communication, I effectively address customer needs and enhance product knowledge, ensuring a seamless experience and high satisfaction rates.
Overview
11
11
years of professional experience
Work History
Customer Training Specialist
TouchBistro
08.2022 - Current
- Coordinate and deliver training appointments with customers highlighting main product functions according to their needs
- Communicate clearly with internal stakeholders to help facilitate customer onboarding process
- Respond to escalated customer issues in a timely manner with flexibility to accommodate particular requests
Customer Success Specialist
Fullscript
10.2018 - 08.2022
- Field incoming requests and concerns from customers to help troubleshoot and resolve technical issues
- Create and deliver educational workshops to internal stakeholders on topics such as communication and empathy
Server
East Side Mario's
08.2014 - 10.2018
- Serve guests in a professional setting with high emphasis on organization and multitasking
- Assisted in managerial tasks such as cash balancing and closing procedures
Education
Masters Degree - Human Kinetics, Intervention & Consultation
University of Ottawa
01.2018
Bachelor of Arts - Psychology
Carleton University
04.2016
Skills
- Customer training
- Customer onboarding
- Product knowledge
- Technical troubleshooting
- Learning management systems
- Workshop facilitation
- Communication skills
- Time management
Affiliations
- Animal lover
- Video game enthusiast
- Avid sports fan
- Amateur musician
Timeline
Customer Training Specialist
TouchBistro
08.2022 - Current
Customer Success Specialist
Fullscript
10.2018 - 08.2022
Server
East Side Mario's
08.2014 - 10.2018
Masters Degree - Human Kinetics, Intervention & Consultation
University of Ottawa
Bachelor of Arts - Psychology
Carleton University
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