Sam Douglas
Hagersville,ON
Summary
Dynamic customer service professional with a proven track record at Cooper Equipment Rentals, with focus on interpersonal communication and logistical coordination. Excelled in growing Collective Pass Times Sales Agency by capitalizing on industry trends, demonstrating product knowledge and sales expertise.
Hardworking and passionate job seeker with strong organizational skills, ready to help a team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rental Coordinator
Cooper Equipment Rentals
08.2022 - Current
- Assist customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.
- Coordinate logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
- Manage inventory control, maintaining accurate records of equipment availability for effective rental coordination.
- Maintain a high level of accuracy in billing procedures, effectively resolving discrepancies and preventing financial losses.
Owner
Collective Pass Times Sales Agency
01.2017 - 03.2024
- Grew customer base by identifying needs to deliver relevant product solutions that reached the buyers needs.
- Organized and attended trade shows, demo days and trained retail staff on benefits of our brands products.
- Managed financial aspects of the business, including budgeting and financial reporting.
- Generated revenues yearly and effectively capitalized on industry growth.
Store Manager
Tropical North Surf Shop
07.2014 - 01.2017
- Managed daily operations of the retail and online store. Including purchasing, inventory control, merchandising and customer service tasks.
- Executed social media, marketing and customer growth strategies to increase store sales.
- Hired and trained employees to increase knowledge of products and customer service abilities.
Education
Diploma - Snow Resort Operations
Georgian College
Barrie, None07-2014
Skills
- Interpersonal communication skills
- Product and service knowledge
- Scheduling and calendar management
- Multitasking
- Administrative Procedures
- Inventory Control
- Sales expertise
- Product merchandising and distribution
Languages
English
Professional Working
Certification
- AZ Licensed
- Heavy Equipment Operator
Timeline
Rental Coordinator
Cooper Equipment Rentals
08.2022 - Current
Owner
Collective Pass Times Sales Agency
01.2017 - 03.2024
Store Manager
Tropical North Surf Shop
07.2014 - 01.2017
- AZ Licensed
- Heavy Equipment Operator
Diploma - Snow Resort Operations
Georgian College
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