Samuel Clifford
Banff
Summary
Dynamic professional with a proven track record at Sunshine Mountain Lodge, excelling in customer service and multitasking.
Demonstrated expertise in payment handling and conflict management, enhancing guest satisfaction and operational efficiency.
Skilled in fostering positive relationships, achieving a significant increase in guest retention through exceptional communication and hospitality services.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Front Desk Assistant Supervisor
Sunshine Mountain Lodge
06.2024 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
Front Desk Clerk
Sunshine Mountain Lodge
10.2023 - 05.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Bartender
Colombian Hotel
06.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Youth Sports Coach/Teachers Aid
Reddam House High School
02.2023 - 10.2023
- Supervised practices and contests, prioritizing safety for participants.
- Fostered a positive environment with consistent communication and motivational tactics.
- Worked closely with children and fostered trusting relationships with them.
- Established strong relationships with parents and guardians to encourage their involvement in their childs success.
- Assisted teachers with management & supervision of classes and exams
Education
High School Diploma -
Reddam House High School
Sydney, NSW, Australia10-2022
Skills
- Excellent communication
- Customer service
- Problem-solving skills
- Hospitality services
- Time management
- Attention to detail
- Scheduling appointments
- Administrative skills
- Multitasking and organization
- Cash handling
- POS systems
- Multi-line phone systems
- Task delegation
- Conflict management
Accomplishments
- Promoted to Front Desk Assistant Supervisor after one winter season at Sunshine Mountain Lodge as a front desk clerk, directly handle a team of 4 and there schedules
- Handled training of multiple new clerks and managers in terms of operational professionalism and the software we use.
Languages
English
Native or Bilingual
Interests
- Skiing
- Hiking
- Body boarding
- water sports
- travelling
Timeline
Front Desk Assistant Supervisor
Sunshine Mountain Lodge
06.2024 - Current
Front Desk Clerk
Sunshine Mountain Lodge
10.2023 - 05.2024
Bartender
Colombian Hotel
06.2023 - 10.2023
Youth Sports Coach/Teachers Aid
Reddam House High School
02.2023 - 10.2023
High School Diploma -
Reddam House High School
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