Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Sam Bishtawi

Laguna Niguel

Summary

Dynamic Shift Manager at Buffalo Wild Wings with a proven track record in team leadership and cash handling. Expert in enhancing service quality and training staff to exceed customer expectations. Recognized for resolving conflicts effectively and optimizing operational efficiency, contributing to increased customer satisfaction and sales growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

Buffalo Wild Wings
Aliso Viejo
12.2024 - Current
  • Directed daily operations to uphold food quality, cleanliness, and customer satisfaction standards.
    Supervised and trained team members to enhance performance and service delivery.
  • Managed shift schedules to ensure optimal staffing levels and operational efficiency.
    Executed cash handling and inventory control procedures to maintain financial accuracy.
    Resolved customer issues swiftly and professionally to foster positive dining experiences.
    Assisted management in achieving sales targets while minimizing waste and optimizing labor costs.

Lead Server

Kisco Senior Living Crestavilla
Laguna Niguel
03.2021 - 10.2024
  • As Lead Server at Kisco Senior Living – Crestavilla, I was responsible for coordinating daily dining operations, including assigning server stations, and organizing event setups. I led pre-shift meetings to communicate daily specials, reinforce kitchen safety, and set service expectations. I played a key role in maintaining and elevating service quality through ongoing coaching and reminders. Additionally, I trained new hires on the P.O.S. System and service protocols, while providing attentive, high-quality service to residents and guests.

Education

High School Diploma -

Serra High School
San Juan Capistrano, CA
05-2019

Skills

  • Team leadership
  • Employee training
  • Cash handling
  • Inventory management
  • Service quality assurance
  • Customer service
  • Conflict resolution
  • Adaptability

Accomplishments

  • Employee of the Month
  • Sales Associate of the Month

Certification

  • Food Handlers Card
  • Responsible Beverage Server
  • Forbes Hospitality Training

References

References available upon request.

Timeline

Shift Manager

Buffalo Wild Wings
12.2024 - Current

Lead Server

Kisco Senior Living Crestavilla
03.2021 - 10.2024

High School Diploma -

Serra High School

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Sam Bishtawi