Sam Bernouli
Summary
Dynamic, results-driven Senior Business Analyst and IT Business Lead Analyst with 16+ years of IT experience spanning Business Analysis and Performance Engineering across CRM (Clarify, Salesforce), ERP (SAP, PeopleSoft), Guidewire insurance platforms, web/mobile applications, and payment systems. Over the last seven years, delivered consulting services to organizations across North America, Asia, and the Middle East, leading enterprise solutions, ISO 20022 upgrades, and cloud platform migrations (Microsoft Azure, Oracle Cloud) to support scalable, modern deployments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Consultant
Aag inc.
- Provided Business Analysis consulting services to multiple clients, delivering enterprise solutions, cloud migrations, and ISO 20022 upgrades.
Senior Business Analyst
US Client of Dig 01
06.2022 - Current
- Serve as primary liaison between business stakeholders and cross-functional technical teams, ensuring alignment across SDLC phases.
- Lead requirements elicitation workshops, JAD sessions, and backlog refinement.
- Provide input on system scope, design, and implementation, shaping high-impact enhancements.
- Assess and document current processes (“as-is”), and design optimized future states (“to-be”).
- Manage and communicate project risks, proposing mitigation strategies to minimize impact.
- Partner with QA and performance teams to ensure delivered solutions meet functional and non-functional requirements.
- Environment: Scrum/Agile, JIRA, Yodiz, MS Azure Cloud, Confluence, ALM, Microsoft Office Suite (Excel, PowerPoint, Visio), UML, MS Project, SharePoint
Business Analyst
Telyou Health
12.2020 - 02.2022
- Led business analysis activities for large-scale enterprise initiatives, delivering cloud-enabled and scalable solutions.
- Evaluated new IT developments and evolving business requirements, recommending Azure Cloud-based alternatives.
- Delivered strategic analysis to senior management, identifying opportunities for process improvement and system optimization.
- Produced BRDs and Functional Specifications aligned with business goals and compliance requirements.
- Assessed potential business risks, proposed mitigation strategies, and ensured smooth project execution.
- Partnered with cross-functional teams to define and deliver cloud-enabled solutions.
- Supported change management initiatives to ensure seamless adoption of new technologies.
- Environment: Agile; Microsoft Azure Cloud; SOAP UI; Rally; JIRA; MS Office; MS Visio; MS SharePoint; Angular 8; Confluence; MS Excel; AEM
Business Analyst
TAD Insurance
04.2019 - 09.2020
- Facilitated requirements-gathering sessions with stakeholders, translating business needs into functional specifications.
- Conducted in-depth analysis of business processes, identifying improvements and recommending system enhancements.
- Performed impact assessments for new IT developments, ensuring alignment with business objectives.
- Managed risks associated with requirements and system development, proposing mitigation strategies.
- Led creation of documentation for underwriting and rating systems, ensuring compliance with regulatory standards.
- Actively supported Scrum teams by participating in Agile ceremonies and backlog refinement.
- Environment: Guidewire Policy Center, Billing Center, Claims Center; Agile; MS Office; MS Visio; Confluence; JIRA; Jenkins
Performance Manager / Lead
Ale Utilities
07.2017 - 02.2019
- Configured and managed Oracle CC&B performance test environments, including Billing Insight, FSM, Online Policy Automation, and APIs.
- Developed performance test plans, virtual services, and PoCs using JMeter and APM tools; created and maintained test scripts with OATS.
- Monitored and analyzed test results with New Relic, NMON, identifying bottlenecks and recommending solutions.
- Led onshore/offshore teams, resource planning, and performance reporting to support Go/No-Go decisions and scalability initiatives.
Lead Performance Tester
IBC
03.2015 - 02.2017
- Created performance strategies, plans, and VuGen scripts to assess vendor applications under load.
- Coordinated between client management and vendor technical teams, ensuring operational performance expectations.
- Delivered comprehensive performance reports and mentored testing teams onshore and offshore.
Lead Performance Tester
Hoppers
02.2014 - 01.2015
- Designed and executed performance tests using LoadRunner, service virtualization, and workload modeling for web and API components.
- Collaborated with business, infrastructure, and QA teams to troubleshoot performance issues and report findings.
Senior Performance Test Lead
Bank of US
06.2013 - 01.2014
- Developed performance test strategies and scenarios aligned with business workflows; analyzed results with Introscope and NMON.
- Coordinated cross-functional teams to resolve performance bottlenecks and supported Go/No-Go decisions.
NFR Test Lead
TDD Bank
04.2013 - 07.2013
- Led non-functional and user acceptance testing for Wealth Management applications.
- Designed failure and load scenarios, coordinated onshore/offshore teams, and ensured comprehensive coverage of NFT/UAT cycles.
Senior Performance Test Lead
BOMO
07.2011 - 04.2013
- Established and managed Load & Reliability Performance Center of Excellence (LRPCOE).
- Supported performance testing during M&A integrations; implemented service virtualization and defined KPIs.
- Led distributed teams across Canada, USA, Belgium, and India; prepared test plans, executed strategies, and reported results to senior leadership.
Skills
- Business Process Documentation & Optimization
- Requirements Elicitation & User Story Creation
- Process Flow Mapping & Visual Communication
- Risk Management & Compliance
- Data Analysis & Reporting (MS Excel, Power BI)
- Full SDLC & Agile Methodologies (Scrum, JAD, FRD/BRD creation)
- Stakeholder Collaboration & Change Management
Websites
Certification
- Microsoft Certified: Azure Fundamentals / Azure Administrator Associate
- Oracle Cloud Infrastructure Certified Foundations
Timeline
Senior Business Analyst
US Client of Dig 01
06.2022 - Current
Business Analyst
Telyou Health
12.2020 - 02.2022
Business Analyst
TAD Insurance
04.2019 - 09.2020
Performance Manager / Lead
Ale Utilities
07.2017 - 02.2019
Lead Performance Tester
IBC
03.2015 - 02.2017
Lead Performance Tester
Hoppers
02.2014 - 01.2015
Senior Performance Test Lead
Bank of US
06.2013 - 01.2014
NFR Test Lead
TDD Bank
04.2013 - 07.2013
Senior Performance Test Lead
BOMO
07.2011 - 04.2013
Senior Consultant
Aag inc.
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