Saly Thompson
Kingston,ON
Summary
Dynamic Event Specialist with expertise in developing new opportunities, gaining competitive advantage, identifying effective strategies, improving decision-making and driving organizational performance. Organized in managing and executing assignments, tasks and special projects on time and within budget requirements.
Overview
20
20
years of professional experience
Work History
Expert Event Specialist
Intrado West Corporation
08.2011 - 06.2021
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Interfaced with clients to understand event objectives.
- Negotiated and worked with venues and vendors to carry out event objectives.
- Planned large-scale events such as seasonal events, group activities and games for 3-10,000 individuals.
- Resolved computer and system networking problems.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
Startek Canada
01.2004 - 01.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Activated and promoted new cellular accounts, updates to accounts and maintain customer records.
Receptionist
John Howard Society
01.2002 - 01.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multi-line telephone system and greeted claimants during office visits.
- Maintaining confidential and sensitive documents in accordance with agency standards and policies.
- Created and maintained data entry logs to track data entry activities.
Customer Service Representative
Tiny Homes Kingston - City Of Kingston
01.2001 - 01.2002
- Provided administrative supports and tasks for general, financial, tenant application and property managers.
- Responding to client inquiries, directing public to appropriate representatives
- Resolving customer complains and concerns in a professional manner.
- Processed rent payments for 400 agency managed housing units.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Screening applicants for intake information and conducting credit checks.
- Managing wait list and communicated relevant information to clients.
- Prepared meeting minutes during staff meetings.
Education
Administrative Assistant Diploma - With Honours
Academy of Learning
Kingston, ON01.2000
Skills
- Personable, organized, and professional employee with strong public relations skills
- Interpersonal and written communication skills
- Proven ability to supervise and motivate staff
- Work well independently and in team settings
- Extensive experience dealing with confidential documents/information
- Experience working in a multi-disciplinary team
Languages
Timeline
Expert Event Specialist
Intrado West Corporation
08.2011 - 06.2021
Customer Service Representative
Startek Canada
01.2004 - 01.2007
Receptionist
John Howard Society
01.2002 - 01.2004
Customer Service Representative
Tiny Homes Kingston - City Of Kingston
01.2001 - 01.2002
Administrative Assistant Diploma - With Honours
Academy of Learning
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