Rooman Taj
Edmonton,AB
Summary
Technology Analyst with over 11 years experience and well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technology Analyst- SSL Certificate Management
Infosys Ltd - Daimler AG
02.2023 - Current
- Responsible for issuing, renewing, and deploying certificates to endpoints (servers, appliances, devices, etc.)
- Collaborated with project teams to support new or enhanced products.
- Managed new feature integration into current build with continuous integration software.
- Provided technical and functional recommendations based on project requirements.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Offered input for complex documents to support client-ready final versions.
- Responsible for issuing, renewing, and deploying certificates to endpoints (servers, appliances, devices, etc.)
- Proved Successful working with tight deadlines and fast paced environments.
- Maintained Reports, to ensure every case SLA is met.
Technology Analyst - Data Analytics
Infosys Ltd - Daimler AG
08.2022 - 01.2023
- Studied business functions, collecting information and evaluating requirements to establish operational objectives.
- Coordinated statistical data analysis, design and information flow.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Developed tables, views and materialized views using SQL.
- Recommended data standardization and usage for protection of data integrity.
- Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
- Transformed project data requirements into project data models.
Senior System Engineer
Infosys Ltd - Daimler AG
06.2020 - 07.2022
- Creating and Managing Servers using virtual machines.
- Monitoring servers through SCOM, Icinga.
- Performance and capacity management on VMWare servers.
- Server Build for 2008, 2012, 2016, 2019 including OS installation, configuring software requirements, permissions and preparing final takeover checklist and handover.
- Prepare RCA for critical P1 & P2 incidents, unexpected shutdown of servers.
- Assist in the planning, design, testing, troubleshooting, and deployment of physical and virtual server environments.
- Configuring RAM, CPU, Adding /Extending storage.
- Responsible for creating and managing accounts (permission, access roles etc.) through Active Directory.
- Monitor global system performance and carry out performance tuning.
- Diagnosing of critical incidents to understand the root cause of the problem.
- Prepared KB Articles for known issues to reduce incident resolution time.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
Systems Engineer, PMO
Infosys Ltd - CITIBANK
06.2016 - 06.2020
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Ensured that project and process documents are complete, current and stored appropriately.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Modified and directed project plans to meet organizational needs.
- Coordinating Client Audit visits.
- Creating Monthly/quarterly/Yearly reports for On-boarding/Off-boarding resources.
- Scheduling Internal Assessments for new On-boards.
- Co-ordination in BGV related Activity.
Senior Operations Executive
Infosys Ltd -Daimler AG
08.2014 - 06.2016
- Worked on L1/L2 tickets related to Change/ Task/ Incident Management and Customer Service requests.
- Documentation and Maintaining project related information in repository tool (Betriebshandbuch-BHB).
- Troubleshooting of issues escalated by client and the customers.
- Request fulfillment, resolving tasks within SLA’s (Service Level agreements).
- Managed team by playing Lead role, conducting team meetings, preparing shift rosters and mentoring.
- Preparing monthly internal reports.
- Provided trainings/Knowledge transfer.
Operations Executive
Infosys Ltd - GAP/OLD NAVY/BANANA REPUBLIC
06.2011 - 07.2014
- Monitor batch cycles and perform remediation activities as required to meet the SLAs.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
- Handled critical P1 and P2 tickets related to the daily batch cycles.
- Performing scheduled activities over daily/weekly/monthly basis, that involved running jobs or performing scripting activities related to application maintenance and validations.
- Handled extra responsibilities such as sending daily status reports for specific business areas and ensuring smooth case handover to the onsite team.
Education
Bachelor of Computer Applications - Computer Applications
Surana College
Bangalore, India05.2011
Skills
- Windows administration
- Operations support
- Incident, Problem and Change Management
- Mainframes, Unix, Linux,DB2
- MS Office
- Data Collection
- End-User Consultation
- IT Best Practices
- Technical Solutions
- First Level Support
- IT Security Management
- Systems Integration
- Project Status Reports
- Hiring and Onboarding
- Operations Management
- Project Management
- Hardware and Software Installation
- Agile Methodology
- Diagnosis and Troubleshooting
Certification
Certified Java Beginner to Expert
IMS ITIL Release and Configuration Management
IMS ITIL Problem and Change Management
IMS ITIL Service Desk and Incident Management
RETL Store Management Module
Kanban Certification
Timeline
Technology Analyst- SSL Certificate Management
Infosys Ltd - Daimler AG
02.2023 - Current
Technology Analyst - Data Analytics
Infosys Ltd - Daimler AG
08.2022 - 01.2023
Senior System Engineer
Infosys Ltd - Daimler AG
06.2020 - 07.2022
Systems Engineer, PMO
Infosys Ltd - CITIBANK
06.2016 - 06.2020
Senior Operations Executive
Infosys Ltd -Daimler AG
08.2014 - 06.2016
Operations Executive
Infosys Ltd - GAP/OLD NAVY/BANANA REPUBLIC
06.2011 - 07.2014
Bachelor of Computer Applications - Computer Applications
Surana College
Certified Java Beginner to Expert
IMS ITIL Release and Configuration Management
IMS ITIL Problem and Change Management
IMS ITIL Service Desk and Incident Management
RETL Store Management Module
Kanban Certification
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