Salwa Yagoub
Las Vegas,NV
Summary
Driven professional with a strong background in customer service and healthcare, as demonstrated at Garden On Tenth. Excelled in complaint handling and fostering team collaboration, enhancing customer satisfaction and operational efficiency. Proficient in computer skills and interpersonal communication, achieving significant improvements in client wellbeing and loyalty.
Overview
5
5
years of professional experience
Work History
Homecare Services
Garden On Tenth
10.2017 - 08.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Cashier
CO-OP Supermarket
04.2016 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times. Xerox
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Waitress
Chicken Chef
12.2013 - 02.2016
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
High School Diploma -
W.C. Miller Collegiate
Altona, MB06.2016
Skills
- Customer satisfaction measurement
- Complaint Handling
- Call center experience
- Handling Customer Complaints
- Computer Skills
- Team Collaboration
- Interpersonal Skills
- Problem-solving aptitude
- Critical Thinking
- Effective Communication
- Active Listening
- Time management abilities
- Valid Driver's License
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Homecare Services
Garden On Tenth
10.2017 - 08.2018
Cashier
CO-OP Supermarket
04.2016 - 10.2017
Waitress
Chicken Chef
12.2013 - 02.2016
High School Diploma -
W.C. Miller Collegiate
Similar Profiles
AARTI DEVKOTAAARTI DEVKOTA
Front Desk Manager at The Tenth HouseFront Desk Manager at The Tenth House
Meghna RaoMeghna Rao
Operations Administrator at Tenth ChurchOperations Administrator at Tenth Church
Dana BarzingiDana Barzingi
Managing Director at Tenth Revolution GroupManaging Director at Tenth Revolution Group
Morgan BurdenMorgan Burden
Barista at Dutch BrosBarista at Dutch Bros
Brian Santiago-PalomaresBrian Santiago-Palomares
Journeyman at Bombard MechanicalJourneyman at Bombard Mechanical