Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Salwa Akhter

Mississauga,Ontario

Summary

Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Cashier

Shoppers Drug Mart
01.2018 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service

Mahogany Canada
06.2021 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor in Creative Writing And Publishing - Creative Writing

Sheridan College
Mississauga, ON
04.2027

High School Diploma -

Glenforest Secondary School
Mississauga, ON
01.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Help Desk
  • Communication Skills
  • Writing Skills
  • Typing
  • Proofreading
  • Copyediting

Languages

English
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Customer Service

Mahogany Canada
06.2021 - 05.2022

Cashier

Shoppers Drug Mart
01.2018 - 07.2019

Bachelor in Creative Writing And Publishing - Creative Writing

Sheridan College

High School Diploma -

Glenforest Secondary School

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Salwa Akhter