Salvia Isaac
Toronto,Canada
Summary
Results-driven Network Administrator with 5+ years of IT support experience specializing in network infrastructure, Azure fundamentals, and Office 365. Passionate about optimizing IT systems, minimizing risks, and ensuring seamless client satisfaction. Seeking to leverage my expertise at Techify Inc to align clients with IT best practices and deliver superior outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Support Specialist
108 ideas inc.
05.2019 - Current
- Managed and maintained network components, including switches, routers, and firewalls, ensuring 99.9% uptime for clients
- Conducted root-cause analysis to resolve recurring issues, minimizing client downtime by 40%
- Provided technical documentation and reports for infrastructure updates, ensuring compliance with client IT policies
- Delivered proactive IT support, reducing ticket response times by 20%
- Administered Office 365 and Azure accounts for over 100 client employees, including configuration and troubleshooting
IT Helpdesk Support Intern
VHA
05.2018 - 04.2019
- Assisted with diagnosing and troubleshooting network issues for small and medium-sized business environments
- Configured and deployed hardware, including wireless access points and firewalls, ensuring seamless operation
- Supported end users in setting up and troubleshooting Office 365, resulting in a 25% increase in user satisfaction scores
- Documented IT processes and created knowledge base articles to improve team efficiency
Education
Certificate - Network Administration and System Support
Seneca College
Toronto, ON04.2019
High School Diploma -
Choiseul Senior Secondary School
06.1993
Skills
- Networking: Switches
- Networking: Routers
- Networking: Firewalls
- Networking: Wireless Access Points
- Cloud Platforms: Microsoft Azure Fundamentals
- Cloud Platforms: Office 365 Administration
- Systems: Windows Server
- Systems: Active Directory
- Systems: DNS
- Systems: DHCP
- Tools: PowerShell
- Tools: VMware
- Tools: Hyper-V
- Documentation: Technical writing
- Documentation: infrastructure mapping
Websites
Accomplishments
Reduced IT incident resolution times by 20% during my internship at VHA by streamlining troubleshooting processes and implementing a more efficient ticket escalation workflow.
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900), 03/21
- CompTIA Network+, 06/20
- ITIL Foundation Certificate, 09/19
Languages
English
Full Professional
Timeline
Network Support Specialist
108 ideas inc.
05.2019 - Current
IT Helpdesk Support Intern
VHA
05.2018 - 04.2019
High School Diploma -
Choiseul Senior Secondary School
- Microsoft Certified: Azure Fundamentals (AZ-900), 03/21
- CompTIA Network+, 06/20
- ITIL Foundation Certificate, 09/19
Certificate - Network Administration and System Support
Seneca College
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