Salvador Ruano Humildad
Santa Clara
Summary
Results-driven Account Manager from Inter-Con, adept at leading complex security operations and cultivating strong client partnerships. Demonstrated success in managing up to 172 personnel and optimizing vendor performance to exceed service level agreements. My contributions include developing over 50 impactful SOPs that streamlined operations and a proven ability to resolve complex conflicts, consistently driving efficiency and a proactive security posture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Inter-Con
Mountain View
03.2024 - Current
- Served as a primary point of contact for clients, ensuring high-quality security services and resolving escalated issues.
- Negotiated contracts and managed vendor performance to secure optimal service and cost efficiencies.
- Participated in over 100 interviews for Guard, Supervisor, and Site Manager roles, ensuring quality control and effective candidate in brainstorming sessions to develop new ideas for business development initiatives.
- Managed and oversaw 5,822 employee hours weekly, ensuring efficient operations and scheduling.
- Led and mentored teams of up to 172 security personnel, fostering a culture of excellence and accountability.
- Authored over 50 Standard Operating Procedures (SOPs), significantly enhancing team proactivity and operational efficiency.
- Conducted monthly reviews of financial statements, verifying data accuracy and identifying discrepancies.
- Collaborated with diverse vendors around the clock, building robust relationships that optimized support and service.
Site Supervisor
Inter-Con Security Systems Inc
Mountain View
11.2023 - 03.2024
- Directed comprehensive security operations, encompassing risk assessment, threat analysis, and incident response planning.
- Managed a workforce of over 66 employees, ensuring high performance and operational efficiency.
- Developed and instituted operational blueprints that became models for company-wide adoption.
- Conducted ongoing training sessions to ensure staff adherence to company policies and procedures.
- Facilitated conflict resolution among subcontractors, vendors, and clients, ensuring project continuity.
- Maintained meticulous records, including daily reports and timesheets, to ensure operational transparency and compliance.
- Delegated work to staff, setting priorities and goals.
- Coordinated with vendors for the purchase of security-related equipment and supplies.
Training Coordinator
North America
Sunnyvale
04.2021 - 11.2023
- Progressed from Guard to Lead, Supervisor, and ultimately Training Coordinator, demonstrating consistent growth and leadership within the organization.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Delivered presentations outlining best practices related to specific job roles or tasks.
- Compiled data from evaluations for use in preparing reports detailing course outcomes.
- Supported onboarding of new employees by hosting orientation sessions.
- Overseeing operations between two client locations, along with thirty-nine employees.
- Created Google form and sheets to help with tracking equipment and daily operations.
- Coordinated with other security partners to ensure fluidity, Communication, and support during incidents.
- Enhance operations by translating the clients and senior management directives into actionable department policy guidelines.
- Conduct daily training on new policies and day to day operations.
- Spearheaded over twenty plus client and company projects with little to no supervision.
- Trained and developed 16 supervisor and 6 managers with company and client expectations.
Loss Prevention
Costco Wholesale
Santa Clara
10.2018 - 04.2022
- Recovered over $15,000 in stolen merchandise within a six-month period, directly contributing to asset protection.
- Coordinated closely with the Santa Clara Police Department, leading to multiple successful apprehensions of individuals involved in theft.
- Authored comprehensive incident reports for every interaction, ensuring accurate documentation and facilitating investigations.
- Conducted proactive store patrols and CCTV surveillance to deter shoplifting and maintain a secure environment, while also ensuring compliance with federal, state, and store safety guidelines.
- Responded to diverse incidents including medical emergencies and thefts, and consistently provided exceptional customer service.
- Collaborated with store management to optimize store layout and merchandise placement, minimizing opportunities for theft.
- Collaborated with store management to optimize store layout and merchandise placement, minimizing opportunities for theft.
Education
High School Diploma -
Prospect High School
Campbell, CA06.2014
Some College (No Degree) - Psychology
Mission Community College
trueSkills
- Client relationship management
- Vendor management
- Conflict resolution
- Data documentation
- Cost analysis
- Schedule coordination
- Employee engagement
- Coaching and mentoring
- Google Workspace proficiency
- Operations management
Certification
- California Guard Card
- First- Aid and AED
Languages
Spanish
Professional
Timeline
Account Manager
Inter-Con
03.2024 - Current
Site Supervisor
Inter-Con Security Systems Inc
11.2023 - 03.2024
Training Coordinator
North America
04.2021 - 11.2023
Loss Prevention
Costco Wholesale
10.2018 - 04.2022
High School Diploma -
Prospect High School
Some College (No Degree) - Psychology
Mission Community College
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