Salvador Macias
Los Angeles
Summary
Dynamic technology professional with extensive experience in software development, system administration, and technical support. Expertise in problem-solving and performance optimization drives successful project management and fosters effective team collaboration. A commitment to continuous learning and staying abreast of industry trends ensures valuable contributions to organizational success. Proven ability to adapt to evolving technologies while delivering high-quality results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Technical Services Specialist
Hytera US
Irvine, CA
02.2024 - 09.2024
- Upgrade Units, Download Apps & Files using MDM: Utilize Mobile Device Management (MDM) tools to upgrade units and install applications and files
- Install SIM Cards and Configure APN: Proficiently install SIM cards in units and configure the correct Access Point Name (APN) settings
- Program Units using SySoP: Use SySoP (System Operator) programming to configure units to specific requirements
- Build PoC Systems and Configurations: Collaborate with the engineering team to construct Proof of Concept systems and customize configurations to meet client specifications
- Customer Support via Ticket System: Provide responsive and effective customer support by addressing inquiries, issues, and requests through our ticketing system
- Troubleshoot Units with Basic Configurations: Diagnose and resolve technical issues on units arriving for repair, ensuring they meet basic configuration standards
- Answer Phone Calls as Required: Be available to answer phone calls, assisting customers and colleagues when necessary
- Complete assigned tasks for service department success.
- Documented all service requests, resolutions and customer interactions in a ticketing system.
- Evaluated software or hardware to recommend improvements or upgrades.
Data Verification Coordinator
The Intersect Group (Contracted to SurePrep)
Irvine, CA
12.2023 - 02.2024
- Responsible for verifying and inputting tax data submitted by accounting firms for the purpose of filing tax returns
- Utilize an in-house software called 1040SCAN that utilizes a new technology called Optical Character Recognition (OCR) and verify efficiency of the software's operations
- Constantly focusing on details and accuracy of the software's functionality to successfully prepare tax documents for clients
- Help maximize efficiency in the 1040SCAN software to facilitate paperless tax workflow for clients
- Provide solutions to errors in 1040SCAN operations to ensure effective results from the software.
- Filed electronically through approved software programs.
- Compiled data from clients to accurately complete tax forms.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.
Warehouse Clerk
Glaukos
San Clemente, CA
06.2023 - 11.2023
- Part of the receiving department where we receive product for the company and log it into the system
- Enter information into the Oracle system as well as organizing information into the network folders.
- Assisted with physical inventories as needed.
- Received, unpacked and inspected incoming shipments of merchandise.
- Ensured safety compliance standards were met at all times while working in the warehouse environment.
- Organized warehouse space by moving materials to appropriate locations.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Organized deliveries by sorting and stocking receivables
Hardware Tester
Computers 2 SD Kids
San Diego, CA
04.2022 - 05.2022
- Hardware testing laptops and desktops in order to be sent out to schools and/or children in need.
- Prepared donation packages for pickup by charitable organizations or distribution centers to send out to children in need and also some of it was sent to kids in Ukraine.
- Calibrated test equipment and performed quality control checks on all finished products.
- Tested functioning of completed assemblies to ensure proper operation.
- Disassembled Mac and Dell desktops and other electronics for spare parts.
- Evaluated and tested products using measurement and diagnostic devices to adjust, test, and repair equipment.
- Ensured compliance with established QA policies throughout all stages of the software cycle.
- Performed exploratory testing to identify defects in the application or system under test.
- Recorded and documented test results to compare to expected results.
- Repaired malfunctions, reassembled items, and performed final tests.
- Checked software programs for usability, functionality, and design issues.
Education
Associate of Science - Network Administrator
Saddleback College
Mission Viejo, CA05-2026
Skills
- IT technical support
- Client support proficiency
- Proficient in Linux systems
- Skilled in both Mac OS and Windows
- Network infrastructure support
- System configuration and maintenance
- Fundamental SQL skills
- Experienced with Microsoft Office applications
- Oracle database management
- Software problem analysis
- Certified in CompTIA Linux and A
- Tax compliance knowledge
- Network configuration
- Telecommunications
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Services Specialist
Hytera US
02.2024 - 09.2024
Data Verification Coordinator
The Intersect Group (Contracted to SurePrep)
12.2023 - 02.2024
Warehouse Clerk
Glaukos
06.2023 - 11.2023
Hardware Tester
Computers 2 SD Kids
04.2022 - 05.2022
Associate of Science - Network Administrator
Saddleback College