Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Committed to making meaningful contributions and advancing company goals.
Overview
9
9
years of professional experience
Work History
Project Coordinator
Nuñez Office Installation
04.2024 - Current
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Developed strategies for improving efficiency within the dispatch department
Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Responded to requests for information on materials to inquiring parties.
Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
Transportation Dispatcher
DM Construction & Remodeling
03.2021 - 03.2024
Assigned drivers to appropriate routes based on customer needs.
Provided timely updates to customers regarding their orders or requests.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Resolved customer complaints related to service issues or delays.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Ensured compliance with safety regulations and company policies.
Prepared weekly performance reviews for drivers based on their adherence to company standards.
Participated in team meetings discussing changes in procedures or processes.
Utilized various software systems to facilitate movement, planning and scheduling.
Transportation Dispatcher
AA Global Logistics
08.2017 - 01.2021
Received and processed customer orders for transportation services.
Monitored drivers' progress and updated customers on their shipment status.
Assigned vehicles to drivers based on the type of goods being transported.
Provided support to drivers in regards to directions, paperwork.
Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
Ensured compliance with Federal Motor Carrier Safety Regulations.
Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
Generated reports for management review related to driver performance, delivery delays.
Updated company software systems as needed with current data pertaining to shipments and deliveries.
Prepared invoices for billing purposes after confirming completeness of deliveries.
Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
Dispatcher/Customer Service Representative
4 Seasons Party Rentals
10.2015 - 07.2017
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Participated in team meetings discussing changes in procedures or processes.
Developed strategies for improving efficiency within the dispatch department.
Utilized various software systems to facilitate movement, planning and scheduling.
Education
High School Diploma -
Vintage High School
Napa, CA
06-2013
Skills
Critical thinking
Decision-making
Attention to detail
Team leadership
Strategic planning
Schedule management
Risk analysis and management
Data collection
Relationship building
Conflict resolution
Training and development
Report development
Spreadsheet tracking
Education and Training
other,other
References
References available upon request.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Project Coordinator
Nuñez Office Installation
04.2024 - Current
Transportation Dispatcher
DM Construction & Remodeling
03.2021 - 03.2024
Transportation Dispatcher
AA Global Logistics
08.2017 - 01.2021
Dispatcher/Customer Service Representative
4 Seasons Party Rentals
10.2015 - 07.2017
High School Diploma -
Vintage High School
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