Saluya Binte A Muquith

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed over 120 customer calls per day. Answered constant flow of customer calls with minimal wait times.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Maintained and managed customer files and databases.
• Educated customers about billing, payment processing and support policies and procedures.

• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
• Monitored cashiers' work and balanced registers to maintain strong financial controls.
• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
• Trained and oriented associates to maximize team performance.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

• Interacted with production, warehouse and quality assurance departments to provide updates.

• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
• Verified basic needs are being met, providing navigation assistance for various benefits and available services.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Maintained up-to-date knowledge of product and service changes.
• Promoted available products and services to customers during service, account management, and order calls.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.