Saloni Kaur Gill
Hamilton,ON
Summary
Dedicated and customer-oriented professional with experience across the BPO, retail, food service, and banking sectors, including roles at Concentrix, Winners, and Cinnabon, as well as a banking internship. Demonstrates strong interpersonal and communication skills, with a proven ability to manage customer interactions effectively and deliver high-quality service in fast-paced environments. Adaptable, quick to learn, and committed to continuous growth, with a strong interest in building a long-term career in customer service, even in new or unfamiliar industries.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Cinnabon
11.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Sales Representative
Winners & HomeSense
01.2024 - 10.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
Concentrix
06.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Intern
HDFC Bank
01.2022 - 04.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
College Diploma - Business Finance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2025
Skills
- Proficient in Microsoft Word for creating, formatting, and editing professional documents, reports, and client communications
- Proficient in Microsoft Excel and Word for data entry, reporting, and document creation Skilled in Excel functions like VLOOKUP, SUMIF, PivotTables, and conditional formatting, with experience formatting professional documents in Word
- Handled a high volume of customer inquiries while ensuring accuracy in order processing, issue resolution, and follow-up communication
- Assisted in upselling and cross-selling products and services, contributing to team sales targets and monthly revenue growth
- Monitored and responded to customer feedback to identify trends and recommend process improvements
- Maintained detailed records of interactions and transactions, complying with data privacy and company protocols
- Collaborated with sales and support teams to streamline onboarding, billing, and service delivery processes
- Demonstrated excellent conflict-resolution skills, turning dissatisfied customers into repeat clients
- Recognized for strong multitasking abilities and performance under pressure in fast-paced, target-driven environments
Accomplishments
- Often get appreciated by manager for upselling products.
- Collaborated with team of HDFC Bank in the development of a insurance plan for the branch.
- Achieved recognition by completing customer inquiries with accuracy and efficiency.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Cashier
Cinnabon
11.2024 - Current
Customer Service Sales Representative
Winners & HomeSense
01.2024 - 10.2024
Customer Service Representative
Concentrix
06.2022 - 05.2023
Intern
HDFC Bank
01.2022 - 04.2022
College Diploma - Business Finance
Conestoga College Institute of Technology And Advanced Learning
Similar Profiles
MACKENZIE DEUELMACKENZIE DEUEL
Sales Associate at CinnabonSales Associate at Cinnabon
Yoselin FigueroaYoselin Figueroa
Crew Member at CinnabonCrew Member at Cinnabon
Gianluca MorenoGianluca Moreno
Cashier at CinnabonCashier at Cinnabon
Mario CastilloMario Castillo
General Manager at CinnabonGeneral Manager at Cinnabon
Tony BarcovichTony Barcovich
Material Handler/Forklift Operator at Henniges AutomotiveMaterial Handler/Forklift Operator at Henniges Automotive