Saloni Walia
BRAMPTON,ON
Summary
Dynamic professional with expertise in compliance management and process improvement, committed to elevating client satisfaction and optimizing operational efficiency within banking and education sectors
Overview
4
4
years of professional experience
Work History
Skill Fund Consultancy
Compliance Coordinator
Mississauga, Ontario
02.2026 - Current
- Streamlined enrollment process for students, maintaining accurate compliance records.
- Assessed processes to identify compliance gaps, enhancing overall efficacy.
- Built and strengthened relationships with regulatory representatives and college officials.
- Reviewed documentation for compliance accuracy, ensuring thoroughness and reliability.
Relationship Manager
HDFC Bank
Yamunanagar, Haryana, India
12.2023 - 12.2025
- Managed client accounts to strengthen relationships and improve satisfaction scores.
- Conducted account reviews, identifying client needs and recommending tailored services.
- Facilitated training sessions for new team members on customer service best practices.
- Implemented process improvements to streamline banking operations and increase efficiency.
- Identified cross-selling opportunities, enhancing client portfolios with additional products.
- Researched complex customer issues, providing solutions or appropriate referrals.
- Advised clients on financial products tailored to their needs.
- Collaborated with departments to resolve customer complaints effectively.
Customer Relationship Manager
Winston Pvt. Ltd.
Faridabad, Haryana, India
07.2023 - 11.2023
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Coordinated customer feedback sessions, gathering insights for service improvements.
- Trained team members on effective communication and customer service strategies.
- Collaborated with marketing teams to align engagement initiatives with brand objectives.
- Facilitated training sessions on product knowledge to enhance service delivery.
- Drafted surveys to collect insights into customer preferences and experiences.
- Organized promotional events, raising brand awareness among target audiences.
Education Councellor
Athens
Faridabad, Haryana, India
08.2022 - 06.2023
- Guided students in academic planning and course selection, ensuring alignment with career goals.
- Assisted students in developing postsecondary education plans by providing comprehensive information on college admissions, financial aid, and scholarship opportunities.
- Developed individualized education plans for diverse student needs.
- Conducted workshops on college readiness and career exploration strategies.
- Organized college fairs for high school seniors interested in exploring higher education options.
- Organized information sessions on educational programs and community resources, enhancing student awareness and access.
- Established contacts with employers to create internship and employment opportunities for students.
Education
Bachelor of Arts -
Delhi University
Delhi, India07-2022
One Year Part-time Certificate in German Language - German Language And Literature
Delhi University
Delhi, India07-2021
Skills
- Compliance management
- Account management
- Needs assessment
- Process improvement
- Data management
- CRM software proficiency
- MS office
- Problem solving
- Time management
- Training facilitation
- Relationship management
- Conflict resolution
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
German
Limited
Punjabi
Professional
Timeline
Skill Fund Consultancy
Compliance Coordinator
02.2026 - Current
Relationship Manager
HDFC Bank
12.2023 - 12.2025
Customer Relationship Manager
Winston Pvt. Ltd.
07.2023 - 11.2023
Education Councellor
Athens
08.2022 - 06.2023
Bachelor of Arts -
Delhi University
One Year Part-time Certificate in German Language - German Language And Literature
Delhi University