Saloni Thakkar

• Greeted guests upon arrival by providing a warm welcome.
• Compiled feedback to help management improve guest relations policies and prevent common conflicts.
• Engaged guests through upbeat conversation.
• Advised guests about on-property and off-site amenities best suiting needs.
• Answered multi-line telephone system to aid guests, direct callers and take messages.
• Created a welcoming and comfortable environment for guests.
• Maintained a high level of professionalism and discretion when dealing with guests.
• Responded to guest inquiries to maximize guest satisfaction.
• Maintained accurate and up-to-date records of guest information.
• Managed check-in and check-out procedures for guests.
• Worked closely with guests, some VIPs, or celebrities, with a high degree of respect for privacy.
• Assisted with luggage handling, valet services and concierge services.

During my industrial exposure training, I gained comprehensive experience across core hotel departments, including Front Office, Housekeeping, Food and Beverage Service, Sales, and Event Management. In the Front Office department, I warmly welcomed guests, offered welcome drinks, and assisted them by providing directions to reception, restaurants, or event venues based on their needs. I ensured their comfort by escorting them to their rooms, explaining amenities, and addressing any inquiries. In Housekeeping, I maintained cleanliness in assigned rooms, corridors, and pantries, restocking trolleys for daily tasks, and fulfilling guest requests promptly. Additionally, I performed extra cleaning duties, such as attending to shower heads, AC grills, and minibars. As a hostess in the KURO restaurant, I recorded guest details, managed feedback, and ensured table setup and cleanliness. I also provided information about menus, timings, and reservations, while occasionally assisting as a waitress. In the Sales and Event Management department, I proactively made sales calls to determine guests' room or venue requirements. I met with potential clients, showcasing the property, its amenities, banquet halls, and addressing inquiries, while also providing approximate rates and conducting property tours.

• Graduation with Distinction, with CGPA 3.25
• Recipient of Gem of CZPCBM, Semester two, 2018.
• Member of PR Committee, 2018 to 2020
• Participated in inter-college mime competition, competed in a folk dance competition, and actively engaged in events on International Tourism Day.
• Industrial Exposure Training at Renaissance by Marriott, Completed in 2020