Saloni Somaiya
Brampton,Canada
Summary
Results-driven Human Resource and Business Management student with hands-on experience in supervisory roles, business analysis, and process management. Successfully led a team of 15 employees, improving operational efficiency by 20%. Adept at team leadership, customer service, cash management, and operational efficiency. Passionate about continuous learning and business improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
Toronto, Canada
11.2023 - Current
- Supervised daily store operations, ensuring efficiency and customer satisfaction, resulting in a 15% increase in customer retention.
- Trained and mentored employees on company policies, customer service, and operational procedures.
- Maintained positive working relationships with staff and management to foster teamwork.
- Utilized a cash receipt system to track daily sales, monitor inventory, and calculate tips.
- Addressed customer inquiries, complaints, and product availability concerns.
- Ensured compliance with health, safety, and company regulations.
Education
Postgraduate Certificate - Human Resources and Business Management: Accounting and Business Management
Algoma University
ON, Canada05.2025
Bachelor of Commerce - Accounting and Finance
GLS University
Ahmedabad, Gujarat05.2023
Skills
- Business Analysis
- Process Management
- Microsoft Excel
- Data Management
- HR Software Proficiency
- Customer Service
- Conflict Resolution
- Communication
- Team Collaboration
- Team Leadership
- Training
- Cash Handling
- Inventory Control
- Task Delegation
- Time Management
- Goal-Oriented
- Problem-Solving
Certification
- Business Analysis & Process Management – Coursera Project Network
- Certified in HR Management – SHRM
- Smart Serve Certified, Ontario
- Food Handler Certification, Ontario
Languages
- English, Fluent
- Hindi, Native
Timeline
Supervisor
Tim Hortons
11.2023 - Current
Postgraduate Certificate - Human Resources and Business Management: Accounting and Business Management
Algoma University
Bachelor of Commerce - Accounting and Finance
GLS University
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