Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saloni Shah

.,.

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

TD Bank
08.2023 - 01.2024
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Resolved customer complaints quickly and professionally while maintaining high standards of customer satisfaction.
  • Demonstrated a strong passion for putting clients first, resulting in a high customer satisfaction rate and a 15% increase in client referrals.

Supervisor

Popeye's Louisiana Kitchen Inc.
02.2022 - 12.2022
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on preparing and delivering order and safety and developed training manual to use for reference.
  • Monitored workflow to improve employee time management and increase productivity.
  • Performed cash register reconciliations at the end of each shift to verify accuracy of sales transactions.
  • Organized workflow tasks to prevent downtime and production gap.

Customer Advisor

Yes Bank
03.2019 - 05.2021
  • Assisted customer with opening new accounts and completing required paperwork accurately and efficiently.
  • Utilized sales techniques to promote bank products and service to new and existing clients.
  • Provide comprehensive financial advice and investment solutions to clients.
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.

Education

Post Graduate Diploma - Business Management

Fanshawe College of Applied Arts And Technology
London, ON
08.2023

Bachelor of Science - Communication

The Maharaja Sayajirao UNiversity
Vadodara, Gujarat India
05.2018

Skills

  • Strong interpersonal and communication
  • Proficient in Microsoft Program
  • Complaint Resolution
  • Account Updating
  • Consultative Sales
  • Data Collection
  • Management & administrative
  • Sales Expertise
  • Customer Service
  • Product and Service Solutions

Languages

English
Full Professional

Timeline

Customer Service Representative

TD Bank
08.2023 - 01.2024

Supervisor

Popeye's Louisiana Kitchen Inc.
02.2022 - 12.2022

Customer Advisor

Yes Bank
03.2019 - 05.2021

Post Graduate Diploma - Business Management

Fanshawe College of Applied Arts And Technology

Bachelor of Science - Communication

The Maharaja Sayajirao UNiversity

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Saloni Shah