Summary
Overview
Work History
Education
Skills
Languages
Volunteering and community engagement
Core competencies
Timeline
Generic

SALONI SEHRAWAT

Sarnia,Canada

Summary

Dedicated professional with 3+ years of experience in customer service, operations, and administrative support. Proven expertise in managing mailroom and distribution services, overseeing inventory, and delivering exceptional client experiences. Recognized for strong organizational skills, attention to detail, and a proactive approach to problem-solving. Adept at multitasking in high-pressure environments while maintaining a professional demeanor. Passionate about fostering team collaboration and delivering elevated service experience.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

3
3
years of professional experience

Work History

Holiday Manager

Cherry Hill programs
11.2024 - 12.2024
  • Managed technical operations, including POS systems and equipment troubleshooting
  • Coordinated team training and recruitment, ensuring smooth event execution
  • Maintained excellent guest service standards, enhancing overall visitor experience

Cashier Supervisor

Kyle's No Frills
10.2022 - 11.2024
  • Managed daily operations, ensuring seamless customer transactions and service excellence
  • Developed innovative customer service strategies, improving satisfaction scores by 9% within 6 months
  • Maintained accurate financial records, achieving recognition for precision and reliability
  • Supervised and trained team members, fostering a collaborative work environment

Clerk

Lambton College
04.2024 - 09.2024
  • Provided clerical and administrative support, including handling mail, managing inventory, and updating records
  • Delivered high-quality customer service by assisting patrons with inquiries and resource locations
  • Ensured efficient operations by maintaining accurate records of received, stored, and issued items

Customer service associate

IDBI Bank
07.2021 - 07.2022
  • Delivered personalized banking services, building rapport with 100+ customers
  • Assisted with audits and high-value transactions, ensuring compliance and accuracy
  • Trained new associates in customer service best practices and operational policies

Education

Postgraduate - Business Management - International Business

Lambton College

Bachelor's Degree - Business Management (BBA)

S.D College of Management

Skills

  • Mailroom management
  • Courier handling
  • Inventory procurement
  • Reconciliation
  • Relationship building
  • Communication
  • Issue resolution
  • Client-focused solutions
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Proficient in Outlook
  • Proficient in iOS devices

Languages

Fluent in English
Fluent in Hindi

Volunteering and community engagement

  • Keep India Clean Campaign: Led workshops and activities to promote cleanliness.
  • Blood Donation Drives: Organized events, recruited volunteers, and managed operations.
  • AIDS Awareness Campaigns: Created and shared informative content on social media.

Core competencies

Mailroom management, Courier handling, Inventory procurement, Reconciliation, Relationship building, Communication, Issue resolution, Client-focused solutions, Proficient in Microsoft Word, Excel, Outlook, and iOS devices, Experience with POS systems and database management, Strong organizational skills, Adaptability, Team collaboration, Proactive problem-solving

Timeline

Holiday Manager

Cherry Hill programs
11.2024 - 12.2024

Clerk

Lambton College
04.2024 - 09.2024

Cashier Supervisor

Kyle's No Frills
10.2022 - 11.2024

Customer service associate

IDBI Bank
07.2021 - 07.2022

Bachelor's Degree - Business Management (BBA)

S.D College of Management

Postgraduate - Business Management - International Business

Lambton College
SALONI SEHRAWAT