Saloni Lalani
Toronto,Canada
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
3
3
years of professional experience
Work History
Volunteer
Aga Khan
03.2021 - 03.2024
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Developed marketing materials for events, increasing public interest and attendance rates.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
CUSTOMER SERVICE REPRESENTATIVE /Cashier
D-mart, India
09.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
CUSTOMER SERVICE REPRESENTATIVE
Synchrony Financial, India
05.2022 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled customer inquiries and suggestions courteously and professionally.
SALES ASSOCIATE
H&M, India
01.2021 - 02.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Masters in Business Administration - Human Resources Management
YORK UNIVERSITY
09.2024
Skills
- Data Entry
- Food Distribution
- Recordkeeping
- Telephone Etiquette
- Clerical Support
- Documentation and Reporting
- Team Collaboration
- Administration and Management
- Human Resources
Volunteer Experience
- Served in AGAKHAN YOUTH & SPORT BOARD Hyderabad, INDIA FOR 2 year as INCHARGE and CONVENOR
- SERVED IN SCOUTS AND GUIDES FOR 9 YEARS
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Telugu
Limited Working
French
Elementary
Timeline
CUSTOMER SERVICE REPRESENTATIVE /Cashier
D-mart, India
09.2022 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Synchrony Financial, India
05.2022 - 08.2022
Volunteer
Aga Khan
03.2021 - 03.2024
SALES ASSOCIATE
H&M, India
01.2021 - 02.2022
Masters in Business Administration - Human Resources Management
YORK UNIVERSITY
Similar Profiles
FARAJA MZAVAFARAJA MZAVA
Research Assistant at Aga Khan University, Aga Khan Foundation, Aga Khan Healthy service in collaboration with Ministry of Health, Community development, elder and children. Improving Access to Maternal and Newborn Health in Tanzania (IMPACT Endline Household Survey) in Mwanza Region.Research Assistant at Aga Khan University, Aga Khan Foundation, Aga Khan Healthy service in collaboration with Ministry of Health, Community development, elder and children. Improving Access to Maternal and Newborn Health in Tanzania (IMPACT Endline Household Survey) in Mwanza Region.
Dr. Saad AslamDr. Saad Aslam
Research Elective, at AGA KHAN HOSPITAL, Aga Khan University HospitalResearch Elective, at AGA KHAN HOSPITAL, Aga Khan University Hospital
Aisha MehboobAisha Mehboob
Specialist Talent Acquisition & Onboarding | Human Resources at Aga Khan UniversitySpecialist Talent Acquisition & Onboarding | Human Resources at Aga Khan University
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square
ABDULLAH KHATIBABDULLAH KHATIB
Bookkeeper at Protocol Sports Marketing Ltd. / TV2GO International Inc.Bookkeeper at Protocol Sports Marketing Ltd. / TV2GO International Inc.