Saloni Gulabwani
Toronto
Summary
- Analytical and detail-oriented professional with over 4 years of experience in customer service, operations, and management.
- Proficient in managing cross-functional teams, ensuring quality standards, and meeting tight deadlines.
- Exceptional oral, written and interpersonal communication skills.
- Strong time management and organizational skills
- Proficient in Microsoft Office, along with intermediate skills in Word and Excel, Salesforce.
- Ability to handle multiple projects while maintaining a high level of quality.
Overview
7
7
years of professional experience
Work History
Payment Solutions Advisor
Propel Holdings
01.2024 - Current
- Enhanced customer experience by offering tailored solutions to meet client needs.
- Provided comprehensive support to clients facing complex issues improving customer satisfaction and retention metrics.
- Collaborated with cross-functional teams to design and implement payment solutions, reducing transaction errors by 20%.
- Maintained up-to-date knowledge of products, benefiting customer interactions.
Human Resources Coordinator
Surat City
09.2018 - 07.2020
- Managed and directed a team of 25-50 individuals, overseeing all aspects of training and development along with the administrative tasks.
- Implemented an innovative training program that resulted in a 20% increase in employee productivity within the first six months.
- Streamlined the hiring process by implementing new recruitment strategies, resulting in a 30% decrease in time-to-fill for open positions.
Operations Manager
One4all Marketing Agency
08.2017 - 08.2018
- Managed and coordinated a team of 40 employees for internal and external marketing campaigns for high-profile clients including Audi and BMW, resulting in a successful increase in client satisfaction by 20%.
- Implemented streamlined processes and procedures for day-to-day operations, resulting in improved efficiency and productivity by 15% across all team members.
- Understood logistics operations of key accounts in their entirety and helped them implement the company’s platform to streamline their logistics operations.
- Established clear communication between staff and leadership, reducing missed deadlines and miscommunications.
Education
Post-Graduate Certificate - Public Relations
York University
Toronto, ON10-2023
Post-Graduate Certificate - Human Resource Management
York University
Toronto, ON10-2022
Bachelor of Science - Hospitality Management
AURO University
08-2021
Skills
- Customer service
- Technical support
- Problem solving
- Client relations
- Process improvement
- Performance optimization
- Time management
- Communication skills
- Active Listener
- Leadership abilities
Timeline
Payment Solutions Advisor
Propel Holdings
01.2024 - Current
Human Resources Coordinator
Surat City
09.2018 - 07.2020
Operations Manager
One4all Marketing Agency
08.2017 - 08.2018
Post-Graduate Certificate - Public Relations
York University
Post-Graduate Certificate - Human Resource Management
York University
Bachelor of Science - Hospitality Management
AURO University
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