Salome Owusu
Montreal,Quebec
Summary
Results-oriented Account Management Specialist with expertise in client account oversight and lead generation. Utilizes CRM software to optimize sales processes and enhance customer relationships. Proven ability to identify process improvements and implement data-driven solutions that align with business objectives.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Account Manager, Inside Sales
Benjamin Moore
Montreal, Quebec
09.2024 - Current
- Managed client accounts and updated CRM system with critical information to support sales efforts.
- Managed customer accounts and built strong relationships with clients.
- Increased sales volume by providing tailored support to new and inactive customers.
- Tracked sales activities and customer interactions using CRM software to ensure accurate data management.
- Developed presentations for prospective customers outlining product features and benefits.
- Prepared proposals for new business opportunities based on client requirements.
- Identified areas for improvement in the sales process and developed solutions accordingly.
- Participated in trade shows and industry events to network with potential customers.
Accounts Assistant
Aston Carter
Montreal, Quebec
02.2021 - 09.2024
- Maintained accurate financial records using accounting software and spreadsheets.
- Coordinated with vendors to resolve billing discrepancies, ensuring timely payments and maintaining positive vendor relations.
- Processed receipts, sales invoices, and payments from customers and suppliers, supporting accurate cash flow management.
- Reconciled bank statements on a regular basis.
- Coded invoices to ensure organized records, facilitating efficient retrieval and review.
Administrative Coordinator
Broadsign
Montreal, Quebec
03.2016 - 10.2020
- Coordinated daily administrative tasks to enhance office operations.
- Managed scheduling and logistics for successful company meetings and events.
- Maintained calendars for multiple executives.
- Scheduled travel arrangements for business trips, conferences, and other events.
- Assisted in onboarding new employees by developing and providing training materials.
- Communicated with vendors to ensure timely delivery of office supplies.
- Maintained inventory of office supplies, ordering items to prevent shortages.
- Answered phone calls, provided information, and connected callers to appropriate personnel.
- Provided assistance during special projects or events as needed.
Education
Associate of Arts - Office Administration And Management
QC Career School
Montreal, QC03-2013
High School Diploma -
Place Cartier
Montreal, QC06-2009
Skills
- Problem solving
- Customer relationship management
- CRM software proficiency
- Sales proposal development
- Data analysis
- Market research
- Lead generation
- Client account management
- Time management
- Team collaboration
- Client relationship building
- Lead qualification
Languages
French
Native/ Bilingual
Spanish
Limited
Affiliations
- volunteer church troubled youth program 2009-2019
Timeline
Account Manager, Inside Sales
Benjamin Moore
09.2024 - Current
Accounts Assistant
Aston Carter
02.2021 - 09.2024
Administrative Coordinator
Broadsign
03.2016 - 10.2020
Associate of Arts - Office Administration And Management
QC Career School
High School Diploma -
Place Cartier