Salome Garcia
Toronto,Canada
Summary
Results-oriented Business Administration graduate with expertise in operations analysis and a track record of exceeding sales targets. Enhanced client satisfaction and retention through effective problem-solving and analytical strategies. Pursuing a role as a Business Analyst or Junior Operations Analyst to leverage skills in data analysis and support business growth.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Sales Associate & Doctor Assistant
Union Optical Centre
Toronto, On
01.2024 - Current
- Manage 80+ daily client interactions, delivering tailored product recommendations and high-quality service
- Handle 50+ inbound calls per day, coordinating appointments and improving inquiries efficiently.
- Resolve escalated concerns to enhance customer retention and satisfaction
- Communicate with team and members to align schedules with business needs and individual availability
- Update customer and appointment data in Excel to streamline daily operations and scheduling
Customer Service Representative
BMO Bank of Montreal
Toronto, On
01.2021 - 01.2025
- Achieved 180% of personal & business target plan upgrades, outperforming the branch average of 120% and leading plan upgrades
- Identified and pursued sales opportunities for new and existing business clients, enhancing client relationships
- Advised clients on financial solutions, fostering revenue growth and improving client retention
- Managed Employee Giving Campaign, boosting participation through targeted promotion and engagement efforts
- Led fundraising campaign for Kids Help Phone, raising $2,000 through samosa sales and motivating team participation
Education
Business Administration - Management
Humber Polytechnic
04-2026
Skills
- Performance analysis
- Client analysis
- Workflow improvement
- Critical thinking
- Sales forecasting
- Problem Solving
- Stakeholder engagement
- Microsoft Excel
- Client relationship management
Projects Highlights
- Telan Cosmetics, 05/01/26, 07/31/26, Improved the company’s social media presence by creating engaging content, supporting brand awareness, and increasing audience engagement across digital platforms. Implemented customer-focused sales techniques and promotional strategies to support business growth and strengthen customer relationships.
- Union Optical Centre, 01/01/26, Present, Designed and implemented an Excel tracking solution to monitor patient outreach activities, improving data accuracy, follow-up visibility, and operational efficiency.
Awards
- Sales Leader Award, BMO Bank of Montreal, 2022-2024
- Star of the Month, BMO Bank of Montreal, 2023
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Sales Associate & Doctor Assistant
Union Optical Centre
01.2024 - Current
Customer Service Representative
BMO Bank of Montreal
01.2021 - 01.2025
Business Administration - Management
Humber Polytechnic