Salmin Lakhu
Calgary,AB
Summary
Proven Service Advisor at Calgary BMW, adept in customer relationship management and vehicle assessment, significantly enhanced customer satisfaction and loyalty. Leveraged excellent communication and multitasking skills to exceed sales targets and streamline service processes, achieving a notable increase in repeat business. Expert in integrating computer skills for efficient workflow management and service scheduling.
Overview
18
18
years of professional experience
Work History
Service Advisor
Calgary BMW
10.2022 - 10.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Service Advisor
Subaru Calgary
11.2021 - 02.2022
Service Advisor
Canyon Creek Toyota
01.2017 - 11.2020
Service Advisor
Highriver Toyota
02.2006 - 11.2016
Education
Automotive - Mechanic
Sait
Calgary, ABBachelor Of Kinesiology - EMT
Mount Royal University
Calgary, ABSkills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Excellent Communication
- Listening Skills
- Service Estimates
- Service Recommendations
- Handling Customer Complaints
- Complaint resolution
- Price Quoting
- Service Scheduling
- Workflow Management
- Data Processing
- Repairs Scheduling
- Customer Relationship Management
Languages
English
Professional Working
Gujarati
Limited Working
Urdu
Limited Working
Timeline
Service Advisor
Calgary BMW
10.2022 - 10.2023
Service Advisor
Subaru Calgary
11.2021 - 02.2022
Service Advisor
Canyon Creek Toyota
01.2017 - 11.2020
Service Advisor
Highriver Toyota
02.2006 - 11.2016
Automotive - Mechanic
Sait
Bachelor Of Kinesiology - EMT
Mount Royal University
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