Summary
Overview
Work History
Education
References Available
Qualification Summary
References
Timeline
Generic

Salman Zaidi

Pickering,ON

Summary

Detailed oriented, efficient and organized professional with experience in Human Resources. Strong analytical and problem-solving skills, with the ability to make well thought out decisions. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Outstanding customer service skills; diplomatic and patient with all types of individuals. Self-motivator, work well independently and in a team environment. Able to handle multiple assignments under high pressure and constantly meet tight deadlines. Sound knowledge of MS Office: Word, Excel, PowerPoint, Access and Outlook and Visio with 10 years’ experience performing pivot tables, mergers, reports, presentations, and queries. Excellent written, oral and interpersonal communication skills developed through school and work experiences. Thrives on working in a challenging environment. Experience with Human Resource Information System: SAP and Super HR along with Applicant Tracking System: E-recruiter. Have an understanding of Jira system. Six Sigma Green Belt Certification. Agile Certification. Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, [Type] systems and program management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Human Resources Advisor

Rogers Communications Inc
11.2021 - Current
  • Responsible for answering and providing navigational/resolution to employee inquries/issues via multiple channels like email, voice and chat
  • Ensure timely and accurate service delivery at defined productivity levels
  • Complete accurate transactions in a timely manner such as case creation and triage
  • Identify, initiate, and facilitate the resolution of employees inquries
  • Assist employees with HR policies and procedures
  • Assist employees with Payroll and Benefits inquiries
  • Incorporate feedback on regular basis, to improve personal and professional development
  • Embrace change in a fast paced, performance driven team environment
  • Ensure employees receive First Time Resolutions with their inquiries
  • Assist with writing and maintaining HR documents and policies
  • Identify, share and support HR operational improvements
  • Create process flow charts to create easy access for future training.

Technical Support Analyst – Ignite Learning Lab

Rogers Communications Inc
02.2018 - 11.2021
  • Prepare and executes QA plans to validate each complonent for new product or feature
  • Deliver reliable solutions to our employees while providing support for trial accounts, preparing for market launch
  • Collaborate with Senior Management and Director(s) to resolve any immediate impact to service
  • Collaborates with other teams to analyze and develop testing QA activities
  • Resolving any Ignite questions/concerns via Skype/email/inbound/outbound calls/Yammer and Microsoft Teams as needed
  • Generates testing and QA plans to verify the solution meets the functional requirements
  • Investigate and document any issues during testing phase
  • Resolve diverse range of technical issues across multiple systems and applications for customers and end-users across different time zones
  • Explain security measures in simple terminology to help users understand malware and phishing threats
  • Work with cross-functional teams to gather information on how the test phase is going.

Education

Human Resources Strategy and Technology Degree -

York University
08.2014

Human Resource Administration: Advance Diploma -

Seneca College
04.2011

References Available

True

Qualification Summary

Excellent communication skills and a proven ability to juggle multiple high priority tasks. Result-orianted and skillful in managing and breaking down large volumes of information. Analytical and organized professional comfortable working independently or as part of a team.

References

References available upon request.

Timeline

Human Resources Advisor

Rogers Communications Inc
11.2021 - Current

Technical Support Analyst – Ignite Learning Lab

Rogers Communications Inc
02.2018 - 11.2021

Human Resources Strategy and Technology Degree -

York University

Human Resource Administration: Advance Diploma -

Seneca College
Salman Zaidi