Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Salman Yunus Patel

Salman Yunus Patel

Saskatoon,SK

Summary

Highly motivated Global Business Management graduate from Mohawk College with a degree in Commerce from India. Demonstrates excellent communication and leadership skills, honed through experience in a fast-paced work environment. Known for exceptional multitasking abilities and being a team player. Backed by over 5 years of experience in customer service. Ready to contribute to a new organization immediately.

Overview

4
4
years of professional experience

Work History

Backroom lead

Walmart
03.2020 - 04.2021
  • Monitoring the overall flow of the backroom to identify process and execution breakdowns and address accordingly
  • Ensuring Receiving Area is set and prepared for daily deliveries
  • Ensuring cold chain is maintained for refrigerated and frozen receiving and stocking
  • Ensuring all cases are binned and all skids are stable
  • Ensuring all picks are completed daily
  • Ensuring all high ticket merchandise is secured
  • Ensure all doors and lockups are secured when not in use
  • Completing daily audits as per program
  • Support task teams on execution as required
  • Training, coaching, and offering feedback to Associates Provides excellent Customer service
  • Responding to customer requests for information and service
  • Assisting customer in locating merchandise
  • Performing warm-up stretches prior to shift
  • Being knowledgeable about emergency and safety procedures
  • Being knowledgeable with lockout/tag out procedures

Day Support Lead

Walmart
04.2019 - 03.2020
  • Participating with Management to identify and review Associate coverage in relation to store priorities and related duties
  • Assigning associates to areas of the salesfloor for task completion and customer assistance
  • Training, coaching and offering feedback to associates
  • Ensuring associate breaks are taken in accordance with coverage
  • Covering an assigned area on the salesfloor or at the Front End as needed
  • Participating in store tours and identifying additional task support requirements
  • Executing housekeeping as required Provides excellent Customer service through
  • Responding to customer requests for information and service
  • Assisting customer in locating merchandise
  • Providing a clean, stocked, well zoned store Ensures that safe work habits are being followed
  • Performing warm-up stretches prior to shift
  • Being knowledgeable about emergency and safety procedures
  • Following pallet jack and equipment safety procedures
  • Following proper lifting techniques
  • Maintaining a safe work area, free of excess debris and fixtures
  • Being knowledgeable with lockout/tag out procedures
  • Maintaining a clean accessible fixture room Ensures cleanliness through
  • Zoning departments Demonstrates initiative and dependability
  • Excelling in a team working environment

Customer Experience Salesfloor Department Manager

Walmart
10.2018 - 03.2019
  • Assigning associates to areas of salesfloor including Photo lab, Electronics, Fashion, Hardware, Toys, Houseware, Seasonal, Health and Beauty, Sports, Jewellery, Footwear and Consumables
  • Training coaching and offering feedback to associates
  • Responding to customer requests for information and service
  • Being knowledgeable about emergency and safety procedures
  • Being flexible based on freight flow and demand

Customer Service Representative/Team Leader

Samir Supermarket (grocery store)
02.2017 - 09.2018
  • Create workers schedules
  • Assigned associates to areas of salesfloor
  • Follow up on work progress
  • Manage inventory levels, inform supervisor of products required
  • Assist customers with locating products
  • Pack orders for commercial sales and create draft of invoice for the office
  • Create displays
  • Process cash, credit and debit payments
  • Trouble shooting

Education

Global Business Management Program - International Trade Research, International Trade Finance, E-Commerce, Small Business Management, International Marketing, Human Resources Management, Global Supply Chain and Project Management

Mohawk College
Hamilton, ON
04.2018

Bachelor of Commerce - Micro and Macro Economics, Business administration, General banking, Accounting, Commercial law, Human Resource, and Marketing

Veer Narmad South Gujarat University
Surat
06.2016

Skills

  • Shipping and receiving
  • Sales floor support
  • Warehouse operations
  • Order preparation

Languages

English
Professional Working

Timeline

Backroom lead

Walmart
03.2020 - 04.2021

Day Support Lead

Walmart
04.2019 - 03.2020

Customer Experience Salesfloor Department Manager

Walmart
10.2018 - 03.2019

Customer Service Representative/Team Leader

Samir Supermarket (grocery store)
02.2017 - 09.2018

Global Business Management Program - International Trade Research, International Trade Finance, E-Commerce, Small Business Management, International Marketing, Human Resources Management, Global Supply Chain and Project Management

Mohawk College

Bachelor of Commerce - Micro and Macro Economics, Business administration, General banking, Accounting, Commercial law, Human Resource, and Marketing

Veer Narmad South Gujarat University

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Salman Yunus Patel