Summary
Work History
Education
Skills
Accomplishments
Personal Information
Languages
References
Disclaimer
Timeline
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SALMAN  SHAIKH

SALMAN SHAIKH

Ahmedabad,Gujarat

Summary

  • Seeking a challenging entry-level position in a reputable organization that fosters learning, skill development, and career advancement.
  • To contribute my training and skills in a responsible role, driving the success of the company.
  • Business studies graduate with strong interpersonal skills seeking to enhance customer satisfaction and overall experience.
  • Highly organized and diligent individual seeking practical experience in a professional environment.

Work History

Non-Technical Backend Executive

BHARTI AIRTEL LTD
  • Handled emerging B2B customers from small and medium enterprises
  • Worked closely with sales, project, order login team, RM, and customer to ensure successful project and order delivery within timelines
  • Managed risks, issues, and scope throughout the project life cycle
  • Prepared, verified, and audited documents sent/received to/from customer and relationship manager
  • Delivered products such as ILL, MPLS, NLD, IPv4 and IPv6 pool, and broadband.

Senior Executive

Reliance Jio Infocomm Limited
  • Negotiated contracts with vendors for goods and services at competitive prices.
  • Proposed or approved modifications to project plans.
  • Reviewed completed work to verify consistency, quality, and conformance.

Executive

Vodafone Premium, HVC
  • Maintained client database and collected potential client data from various sources.
  • Resolved customer problems and issues on behalf of tools.
  • Worked as a customer assistant and customer resolution in a personal loan company.

Customer Care Executive

I-Cube (International Call Center)
  • Gathered customer feedback and reported it to management for further action.
  • Analyzed call data to determine areas of improvement in customer care process.

Customer Care Executive

Idea Cellular LTD
  • Analyzed call data to determine areas of improvement in thecustomer care process.
  • Processed orders, returns, exchanges, and refunds efficiently according to company policies.

Education

Bachelor of Arts -

Gujarat University
Navrangpura Ahmedabad
01.2022

12th with HSC -

Shanti Niketan High school
Ahmedabad
01.2008

Skills

  • Office 365
  • Customer Relationship Building
  • Time Management
  • Attention to Detail
  • Competitor Analysis
  • Email Etiquette

Accomplishments

  • Top Performer as a Quality Maintaining & Customer Appreciation.
  • Appreciation for Best Non-Tech Service Backend Executive

Personal Information

  • Date of Birth: MM/DD/YY
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Gujarati

References

References would be made available on Demand.

Disclaimer

I hereby declare that above information is totally authentic and true to best of my knowledge and belief.

Timeline

Non-Technical Backend Executive

BHARTI AIRTEL LTD

Senior Executive

Reliance Jio Infocomm Limited

Executive

Vodafone Premium, HVC

Customer Care Executive

I-Cube (International Call Center)

Customer Care Executive

Idea Cellular LTD

Bachelor of Arts -

Gujarat University

12th with HSC -

Shanti Niketan High school
SALMAN SHAIKH