SALMAN DANDIA
LAVAL,QUEBEC
Summary
An analytical, detail-oriented graduate student of the Mechanical Engineering program. Equipped with a broad knowledge of design, manufacturing processes, material handling, and computer software and programming applications that translates into a mechanical engineering position. Familiar with root cause analysis, statistical process analysis, and the ability to synthesize complex information. A comfortable and confident presentation style with excellent oral and written communication skills and fluency in English.
Overview
13
13
years of professional experience
Work History
Inside Sales Associate
Walter Surface Technologies
06.2021 - Current
- Proactively working with Territory Managers to acquire new customers and dormant distributors, successfully exceeding sales targets for the past two years.
- Implementation of complete sales cycle via phone offering innovation solutions, providing quotations to our distributor and arrange drop shipment to the end-users facility
- Providing answers to end-users and distributors inquiries regarding companies products and services
- Utilization of Sales Force to manage new end-users and distributors opportunities
- Participating in Walter’s workshops seminars to continuously increase knowledge of Walter’s extensive product line
- Working on several side projects involving quality issues, product development, market analysis, testing procedures and product optimization
Account Executive
Vention
03.2020 - 10.2020
- Regularly contact prospects clients
- Prepare and deliver technical presentations to the clients explaining products and services
- Managed multiple accounts of returning clients
- Assist clients recognize their automation requirements
- Understand the specifications, functionality, budget, and timeline of their projects
- Work with application engineers to prepare a design
- Prepare quotes, bill of materials, budgetary estimation, and proposals
- Negotiate, finalize the deals, complete sales, and process purchase orders for the clients
- Follow up with clients, set up training sessions to help them operate new equipment.
Customer Advisor
Shaw Direct
09.2016 - 02.2020
- Responsible for resolving customer billing issues and providing technical expertise for customers having issues with their cable
- Receive an average of 100 calls per day
- Within a team of 20 advisors, always exceed sales quota and is the most efficient advisor on these calls, requiring the least assistance
- Aid customers with technical issues with their equipment, satellite, wiring, and software.
Sales Associate
IOS Call Centre
01.2012 - 09.2016
- Worked in the call centre answering technical questions and selling services to customers
- Generated 0.75 sales per hour, the quota was 0.5 sales per hour
- Always exceeded weekly sales quotas
- Tested software when new campaigns were launched as well as trained and coached new agents
- Performed quality control and sales verification during busy periods in the call centre
- Constantly multitasked and took on various initiatives, and was awarded agent of the month several times from a group of over 200 agents.
General Technician
Axis Lighting
- Assembled various parts which included joining wires, fixing switches and fuses and power supplies
- Assembled different products daily for customers
- Quality control was perfect as none of the assembled parts ever needed to be fixed
- Tasks were accomplished in short time frames and always remembered how to assemble parts without having to review instruction guides.
Education
Bachelor of Engineering - Mechanical Engineering
Concordia University
05.2019
Skills
- Mechanical Design
- Innovative Problem-Solver
- Collaborative Environments
- Team Work
- Data Analysis
- Project Management & Multitasking
- Organization & Time Management
- Technical & Analytical Skills
- Electrical Machines & Electronics
- Strong Aptitude for Mechanical Systems
- Manufacturing Processes
- Intellectual Curiosity
Timeline
Inside Sales Associate
Walter Surface Technologies
06.2021 - Current
Account Executive
Vention
03.2020 - 10.2020
Customer Advisor
Shaw Direct
09.2016 - 02.2020
Sales Associate
IOS Call Centre
01.2012 - 09.2016
General Technician
Axis Lighting
Bachelor of Engineering - Mechanical Engineering
Concordia University
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