Salman zafar
Brampton,Ontario
Summary
Dynamic professional with a proven track record at Bank Alfalah, excelling in customer service and online banking support. Adept at training staff and enhancing team performance, I leverage data analysis and effective communication to drive account management success, achieving significant improvements in client satisfaction and operational efficiency. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bank Alfalah
Lahore, Punjab
01.2022 - 03.2024
- Researched customer accounts as requested by customers or management staff.
- Assisted customers with online banking services including account set up and password resets.
- Assisted with training new staff members on proper customer service techniques.
- Verified customer identification information with the applicable documents according to bank policies.
- Maintained current knowledge of bank products and services offered at branch location.
Account Manager
Valet Solution
Lahore, Punjab
03.2016 - 02.2021
- Prepared monthly financial statements for each account.
- Created comprehensive reports on account performance and presented them to senior management.
- Maintained accurate records of all client interactions and transactions.
- Coached, developed and motivated team to achieve revenue goals.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Education
Bachelor of Commerce And Business - Commerce
University Of Punjab
Pakistan01-2014
Inter in Commerce - Commerce
Board Of Intermediate
Pakistan08-2009
Matric in Science (High School)
Crescent Model Higher Secondary Scool
Pakistan09-2007
Skills
- Customer service
- Online banking support
- Account research
- Training new staff
- Document verification
- Data analysis
- Effective communication
- Performance coaching
- Team leadership
- Account updating
- Microsoft Office Suite
References
References available upon request.
Timeline
Customer Service Representative
Bank Alfalah
01.2022 - 03.2024
Account Manager
Valet Solution
03.2016 - 02.2021
Bachelor of Commerce And Business - Commerce
University Of Punjab
Inter in Commerce - Commerce
Board Of Intermediate
Matric in Science (High School)
Crescent Model Higher Secondary Scool
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